GOautodial Open Source Omni-channel Contact Center Suite

GOAUTODIAL VER4 SCRATCH INSTALL ALL REQUIREMENTS INCLUDING FQDN¶

I have spent quite a few days to build a server that will function with FQDN and is ready to be clustered. Going through all of the forums and have pieced together this guide that I use now. This has been a trial and error process, and I wanted to share with everyone and show my appreciation to all that have been involved with this forum and help sections. The only part that is not included is the LetsEncrypt or other SSL certificates, this still uses the Self-Signed certs. The ONLY security I have included in this walkthrough is changing the SSH port. Be sure to change passwords, add MYSQL root password (mysql_secure_installation) and use the IP tables or FIREWALLD. IPTABLES are installed and a sample config file available on install, be sure to change the SSH port in the IPTABLES script before using it or you will be locked out.

Installing the PERL scripts and a few missing dependencies eliminate some of the bugs people encounter here in the forum, changing the file ownership after GIT update seems to reduce the CPU high load issues and less NOTICES in the logs. GOOD LUCK TO YOU ALL.

STOP AND DISABLE FIREWALL:

systemctl disable firewalld
systemctl stop firewalld

DISABLE SELINUX:

vi /etc/selinux/config
SELINUX=disabled (Change to disabled)

UPDATE HOSTNAME:

hostnamectl set-hostname xxxxxx.xxxxx.xxx
vi /etc/hosts
change domain name for actual server ip (xxx.xxx.xxx.xxx complete domain name subdomain only)

CHANGE SSH PORT: (remember this or you will be locked out)

vi /etc/ssh/sshd_config
uncomment #Port and change to preferred new port number

UPDATE SYSTEM:

yum install wget -y

cd /etc/yum.repos.d/
wget http://downloads2.goautodial.org/centos/7/goautodial.repo

yum update -y

reboot (use new port number if was changed)

INSTALL DEPENDENCIES:

yum install -y epel-release
yum groupinstall "Development Tools" -y

wget https://rpm.mag-sol.com/Centos/7/x86_64/perl-Sys-RunAlone-0.12-1.el7.centos.noarch.rpm
rpm -i perl-Sys-RunAlone-0.12-1.el7.centos.noarch.rpm

yum install y MariaDB-server MariaDB-devel php70w-mysql php70w-mcrypt php70w-devel php70w-mbstring php70w-common php70w-xml php70w-pear php70w-cli php70w-imap php70w-fpm php70w-gd php70w>opcache php70w-pdo php70w-process php70w php70w-intl php70w-pear.noarch php70w-xmlrpc asterisk-mysql-13.17.2-vici.el7.centos.x86_64 asterisk-perl-0.08-2.go.x86_64 asterisk-voicemail-plain->13.17.2-vici.el7.centos.x86_64 asterisk-devel-13.17.2-vici.el7.centos.x86_64 asterisk-voicemail-13.17.2-vici.el7.centos.x86_64 asterisk-alsa-13.17.2-vici.el7.centos.x86_64 asterisk-sip->13.17.2-vici.el7.centos.x86_64 asterisk-13.17.2-vici.el7.centos.x86_64 asterisk-dahdi-13.17.2-vici.el7.centos.x86_64 asterisk-iax2-13.17.2-vici.el7.centos.x86_64 asterisk-mp3-13.17.2->vici.el7.centos.x86_64 kamailio-tls kamailio kamailio-mysql kamailio-ims kamailio-utils kamailio-websocket kamailio-json perl-Math-Round perl-File-Touch perl-Sys-RunAlone perl-Switch perl->Time-Local ngcp-rtpengine ngcp-rtpengine-kernel ngcp-rtpengine-dkms dkms dahdi-linux dahdi-linux-devel kernel-devel perl-DBD-mysql perl-Net-Telnet lame httpd mod_ssl screen crontabs mailx net->tools readline readline-devel ncurses ncurses-devel tk tk-devel htop perl-DBI perl-Digest-HMAC perl-YAML perl-ExtUtils-ParseXS perl-NetAddr-IP perl-Crypt-SSLeay perl-Curses perl-DBD-Pg perl->Module-ScanDeps perl-Text-CSV perl-HTML-Template perl-IO-Compress perl-Text-Glob perl-Jcode perl-Test-Script perl-Archive-Tar perl-Test-Base perl-OLE-Storage_Lite perl-Archive-Zip perl-Net->Server perl-Convert-ASN1 perl perl-Compress-Raw-Zlib perl-Digest-SHA1 perl-Data-Dumper perl-Error perl-ExtUtils-CBuilder perl-Test-Tester perl-Parse-RecDescent perl-Spiffy perl-IO-Zlib perl->Module-Build perl-HTML-Parser perl-Net-SSLeay perl-Proc-ProcessTable perl-TermReadKey perl-Term-ReadLine-Gnu perl-Digest-SHA perl-Tk perl-Net-SNMP perl-Test-NoWarnings perl-XML-Writer perl->Proc-PID-File perl-Compress-Raw-Bzip2 perl-libwww-perl perl-XML-Parser perl-File-Remove perl-Parse-CPAN-Meta perl-Set-Scalar perl-Probe-Perl perl-File-Which perl-Package-Constants perl-Module->Install perl-File-HomeDir perl-Spreadsheet-ParseExcel perl-Mail-Sendmail perl-Spreadsheet-XLSX perl-version perl-Crypt-DES perl-URI perl-Net-Daemon perl-IO-stringy perl-YAML-Tiny perl-HTML->Tagset perl-Socket6 perl-BSD-Resource perl-PlRPC perl-IPC-Run3 perl-Text-CSV_XS perl-Unicode-Map perl-Module-CoreList perl-Net-Telnet perl-PAR-Dist perl-Date-Manip perl-JSON perl-Proc-Daemon >perl-Spreadsheet-WriteExcel perl-rrdtool sox ntp iftop subversion glibc.i686 mod_fcgid

INSTALL CPAN and PERL SCRIPTS: (run twice or until all are installed with dependencies)

cpan -i Tk String::CRC Tk::TableMatrix Net::Address::IP::Local Term::ReadLine::Gnu Spreadsheet::Read Net::Address::IPv4::Local RPM::Specfile Spreadsheet::XLSX Spreadsheet::ReadSXC

SHOULD HAVE THIS OUTPUT ON CONSOLE:

CPAN: Module::CoreList loaded ok (v2.76_02)
Tk is up to date (804.034).
String::CRC is up to date (1).
Tk::TableMatrix is up to date (1.23).
Net::Address::IP::Local is up to date (0.1.2).
Term::ReadLine::Gnu is up to date (1.36).
Spreadsheet::Read is up to date (0.80).
Net::Address::IPv4::Local is up to date (0.12).
RPM::Specfile is up to date (1.51).
Spreadsheet::XLSX is up to date (0.15).
Spreadsheet::ReadSXC is up to date (0.20).

ENABLE SERVICES ON START-UP AND START MYSQL:

systemctl enable php-fpm
systemctl enable httpd
systemctl enable mariadb
systemctl enable kamailio
systemctl enable ngcp-rtpengine
systemctl start mariadb

INSTALL GOAUTODIAL:

yum -y install goautodial-ce
cd /usr/src/goautodial
./install.sh

reboot (seems databases are not created until after reboot,on some instances a HARD REBOOT is required)

CONFIRM DATABASES CREATED:

mysql
MariaDB [(none)]>show databases;

Should show 8 Databases
asterisk
goautodial
information_schema
kamailio
mysql
osticketdb
performance_schema
test
8 rows in set (0.00 sec)

UPDATE GOAUTODIAL TABLE IN MYSQL:

use goautodial;
ALTER TABLE go_campaigns ADD COLUMN manual_dial_min_digits INT DEFAULT '6';
ALTER TABLE users ADD COLUMN enable_webrtc tinyint(1) DEFAULT '1';
quit;

UPDATE GOAUTODIAL WITH GIT:

cd /var/www/html
git stash
git pull

cd /var/www/html/goAPIv2
git stash
git pull

CHANGE FILE OWNERSHIP: (GIT files are replaced with ROOT as owner and need to be changed to APACHE owner)

chown apache.apache -R /var/www/html

UPDATE CRONTAB:

crontab -e (be sure to add --HTTPS to end of 4th line of recording scripts)

1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --MP3 --HTTPS

UPDATE IPs AND FQDN:

Kamailio:
vi /etc/kamailio/kamailio.cfg
Around line 136:
#!substdef "!MY_IP_ADDR!10.10.100.164!g" (use your IP address)
#!substdef "!MY_DOMAIN!xxxxx.xxxxx.xxx!g" (use your FQDN)

/* add local domain aliases */
alias="subdomain.domainname.com"
alias="domainname.com"

RTPEngine:
vi /etc/rtpengine/rtpengine.conf
Around line 8:
a single interface:
interface = 10.10.100.164 (use your IP address)

GOautodial web application
vi /var/www/html/php/goCRMAPISettings.php
Change IP address to your FQDN and then restart Kamailio and RTPEngine.

CHANGE KAMAILIO DOMAIN:

vi /etc/asterisk/sip-goautodial.conf

[kamailio]
;encryption=yes ;uncomment for TLS encryption
disallow=all
allow=opus
allow=ulaw
type=friend
dtmfmode=rfc2833
context=default
qualify=yes
nat=force_rport,comedia
host=xxxxxxx.xxxxxxx.xxx ;change me to my FQDN
insecure=port,invite

SET DOMAIN IN HTTP.CONF: (about line 95)

vi /etc/httpd/conf/httpd.conf
uncomment Servername and change to your FQDN (xxxx.xxxx.xxx:80)

UPDATE DEFAULT TIME ZONE: (about line 877)

vi /etc/php.ini
date.timezone = Asia/Manila (change to your timezone)

RUN UPDATE IP SCRIPT:

/usr/share/astguiclient/ADMIN_update_server_ip.pl (should show old IP as 127.0.0.1)

UPDATE SELF-SIGNED SSL CERT TO NEW DOMAIN:

openssl req -x509 -nodes -days 365 -newkey rsa:2048 -keyout /etc/pki/tls/private/localhost.key -out /etc/pki/tls/certs/localhost.crt

CREATE LINK FOR RECORDINGS:

If you have an issue with recordings a solution is to manually create an symbolic link in
the folder html named RECORDINGS poiting to the file where asterisk store the recordings
files.
cd /var/www/html
ln -s /var/spool/asterisk/monitorDONE/ RECORDINGS
If you get NOT AUTHORIZED errors you must change the chmod of all the folders in the
path /var/spool/asterisk/monitorDONE/MP3/.

REBOOT: (to be sure system survives reboot)

reboot

CHECK THEIR STATUSES:

systemctl status ngcp-rtpengine
systemctl status kamailio
asterisk -vvvvvr

LOG IN AS ADMIN:

https://FQDN
USER: goadmin
PASSWORD: G0autodial2018

ADMINISTRATION>SETTINGS:

Change Base URL to your FQDN
Change Company Name
Change Timezone

ADMINISTRATION>GOWEBRTCSETTINGS:

Change WebRTC Websocket to FQDN
Change WebRTC SIP Host/IP to FQDN
Change Kamailio Domain to FQDN

SETTINGS>SERVERS:

Advanced Settings:
Generate Conf Files: YES
Rebuild Conf Files: YES
Rebuild Music On Hold: YES
Alt Recording Server IP: FQDN
External Server IP: FQDN

SETTINGS>CARRIERS:

Create new SIP carrier (be sure to use 10 digits for DIAL PREFIX)

TELEPHONY>CAMPAIGNS>TEST CAMPAIGN:

Change to Dial Method MANUAL
Change Carrier to use for this Campaign to the newly created carrier
Change to 24hr dialing

REBOOT TO BE SURE NEW CONFIG FILES ARE USED:

reboot

TELEPHONY>USERS:

Create NEW ADMIN USER
Delete agent001 and create NEW USER

NOW YOU SHOULD HAVE A FULLY FUNCTIONAL GOAUTODIAL INSTANCE WITH FQDN:

In INCOGNITO browser, Login as newly created agent and test calls