GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/15/2020

01:50 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Admin Login issue in version 4

Hi,
Can you please provide more some details on the number 2 question?
Thank you!

01:41 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: I need help to config the carrier for my GoAutoDial CE V4

Hi,
You've need to assign the IP Address that you've used on the installation on those fields.
Sample on this o...

01:35 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Goautodial redirecting supervisor to agent panel

Hi,
Unfortunately we dont have a documentation at the moment. however for the levels.
1 - fronter
2-5 - closer...

01:20 AM GOautodial Omni-channel Contact Center Suite Bug #7831 (Closed): Is there any module development documentation?

Hi Gokhan,
Unfortunately we don't have documentation yet for the module development. However, you can check the av...

01/14/2020

08:39 PM Version4 Bug #7410 (Closed): newgocev4 (Usergroup Settings and Permission)

12/20/2019

04:02 AM GOautodial Omni-channel Contact Center Suite Bug #7807: mismatch data of agent time detail and export call report on total calls

Hi Thom,
Thanks for the update. the data on agent time detail and export call report are now tallied.
!rep1.png...

12/19/2019

01:34 AM GOautodial Omni-channel Contact Center Suite Bug #7792 (Closed): Asterisk not selectable in GUI - GOWebRTC Dialer Settings

Hi,
This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system ...

01:32 AM GOautodial Omni-channel Contact Center Suite Bug #7813: no data displayed when switching from export call report to other reports

HiThom,
Thanks for the update the data is now showing.
!nero.png!

12/18/2019

11:19 PM Version4 Bug #7795 (In Progress): newgocev4 (Agent Time Detail)

Hi Thom,
Can you please check on this issue on the agent time detail. the report is not accurate if check time fra...

12/02/2019

12:51 AM Version4 Bug #6912 (Closed): goapiv2 bug issue (survey campaign page)