GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

08/20/2019

12:46 AM GOautodial Omni-channel Contact Center Suite Bug #7599: newgocev4 (Statistical Report)

Hi Thom.
Thanks for the update. the data is now showing.
!st1.png!
!st2.png!

08/14/2019

07:00 AM Version4 Bug #7614 (New): newgocev4 (Inbound Report Statuses)

Hi Team,
Can you please check this issue on Inbound Reports.
There's a CLAIM status if you search it on ALL STA...

06:50 AM Version4 Bug #7611 (New): newgocev4 (Agent Time Detaill)

Hi Team,
Can you please check on this there is a column with "Array" as the header. Also the data is in HH:MM:SS f...

08/13/2019

04:53 AM GOautodial Omni-channel Contact Center Suite Bug #7586: Newgocev4 (drop call graph shows 0%)

Thanks for the update Thom. drop calls are now tallied.
Dashboard
!drp3.png!
Statistical
!drp1.png!
Expor...

08/07/2019

09:10 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Step By Step Scratch install Goautodial V4 with FQDN

Hi,
If you want to add 00 in your dialplan or your VOIP requires 00+CountryCode+PhoneNumber your dialplan should s...

07/19/2019

06:41 AM GOautodial Omni-channel Contact Center Suite Bug #7571: newgocev4 Ingroup>Advance Settings>Accept Calls when there are No Available Agents

Hi Thom,
Based on my test its already working thanks!
!ING01.png!
!ING02.png!

07/16/2019

10:48 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Kamailio and Overall Architecture

Hi,
Can you please try this following steps.
1. Try to create a IAX2 account on your PBX.
2. Once you've creat...

10:44 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Goautodial 4 ready?

Ariel Battini wrote:
> I installed it, it is working perfect!!! The design is pretty cool, but I have a problem nobo...

07/12/2019

10:28 PM Version4 Bug #7212 (Resolved): newgocev4 (Search Recordings)

09:10 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: no contacts

Danielle Coelho wrote:
> Steve Turner wrote:
> > is Kamailio running? systemctl status Kamailio
> > is Asterisk ru...