GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

01/25/2021

06:23 PM Version4 Bug #8539: Lists cant be Reset or Disabled

Hi Anton,
We've made some test on our end we don't encounter the reported issue.
Can you please confirm if your... Jackie Alfonso

01/12/2021

10:21 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Phone problem

Hi Matteo,
Login to Mysql and from Asterisk database run delete from vicidial_list where list_id = '998';
thank... Jackie Alfonso

12/15/2020

03:14 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Inbound Call DROP in 2 Sec

Hi,
Can you please provide your inbound settings and the carrier settings as well.
Thank you! Jackie Alfonso

11/30/2020

09:30 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: problems on installing To Install Goautodial From Scratch

Hi,
We're replicated the issue and did not encounter your issue. please to run this again
cd /etc/yum.repos.d/
... Jackie Alfonso

10/29/2020

01:50 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Please heelp ! Distribution of DNC and AM to agents.

Hi Jan Delle,
Please try to change it to LONGEST WAIT TIME. please make sure all the agent level is set to level 1... Jackie Alfonso

10/28/2020

12:13 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #8386: inbound calls lead population

David Reedy wrote:
> If an inbound calls back to the DID that just called them. The inbound section does not populat... Jackie Alfonso

10/19/2020

12:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Your call cannot be completed at this time

Hi Anatoliy,
The reason why it doesn't make call is there a SIP ERROR: SIP 500 No routes found in reply from BE. P... Jackie Alfonso

10/13/2020

05:56 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: command for the echo test

Anatoliy Borodin wrote:
> Kind time of the day. Is there any command for the echo test?
Hi,
Please try to conf... Jackie Alfonso

09/29/2020

10:31 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Step By Step Scratch install Goautodial V4 with FQDN

Leopoldo Martinez wrote:
> Hello, i'm having erro trying to instal GADV4, when i run this comand
>
> cpan -i Tk S... Jackie Alfonso

09/17/2020

09:45 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #8210: newgocev4 (User Wizard » Add New User » Password)

Hi Thom,
Pa double check ulet dito. base on my test pagka yung password contain special character &) nag sa-save s... Jackie Alfonso