GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

07/09/2020

05:26 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Need help urgently with goautodial V4 no audio issue

White Star wrote:
> !transfererror!
> .
> Here in teh attached image if you can see, i can select the closer group...

06/30/2020

01:06 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Filter

Hi,
Can you please try this code for the lead filter.
vicidial_list.called_count <= 3
Thank you!

05/20/2020

09:24 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Stuck "Logging in to your phone. Please wait..."

Hi,
Try to assign your IP on this.
1. nano /etc/kamailio/kamailio.cfg
#!ifdef WITH_NAT
----- rtpengine para...

04/21/2020

03:10 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: User Groups

Hi Steve,
Please try to allow each campaign on the usergroup. the admin account will still see the agent because t...

04/01/2020

02:15 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Unable to log agent in - failed to authenticate on invite

Hi,
Upon checking on the details that you've provided. we've notice that you've already setup the domain without t...

03/30/2020

05:07 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Don't receive incoming calls

Hi,
The number that you are using is not a valid number that's why the sip response is SIP ERROR 404(NOT FOUND). p...

03/16/2020

05:55 AM GOautodial Omni-channel Contact Center Suite Bug #7893 (Closed): Cannot force logout agent via dashboard

05:55 AM GOautodial Omni-channel Contact Center Suite Bug #7893: Cannot force logout agent via dashboard

Hi Sir Chris,
Na test po na po working po. wala na po na encounter na issue sa force logout.

03/10/2020

03:20 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Survey campaign report

Hi,
We highly recommend using GOautodial version 4. Version 3.X is more than 7 years old and is no longer supported.

02/27/2020

04:27 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: vicidial_agent_log not record uniqueid

Hi,
May we know if change something on the code? please try to set the timezone on the server and on the admin por...