General

Profile

Jackie Alfonso

  • Login: jackie
  • Email: jack@goautodial.com
  • Registered on: 12/09/2015
  • Last connection: 05/07/2021

Issues

open closed Total
Assigned issues 0 23 23
Reported issues 0 23 23

Projects

Project Roles Registered on
GOautodial Open Source Omni-channel Contact Center Suite Developer, Reporter, Staff 12/09/2015
GOautodial APIs (goAPI) Developer, Reporter, Staff 12/02/2017
Version4 Developer, Reporter, Staff 04/21/2017

Activity

05/06/2021

04:58 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Callbacks doesn't ring
Hi,
Pleas run core set verbose 30 on asterisk cli. then make some test calls again.
Thank you!
Jackie Alfonso

04/26/2021

08:12 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: can't login to dialer (Goagent) V4
Hi,
Can you please share a screenshot of your issue.
Thanks!
Jackie Alfonso
08:11 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Wrong file path to the recording in the CRM and List. Goautodial 4.0
Hi,
Please double check your astguiclient.conf if the ip of the server is already assign on the VARFTP_dir => and ...
Jackie Alfonso

03/24/2021

08:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Cannot download list on new v4 install ?
Leopoldo Martinez wrote in message#20041:
> David Puckett wrote:
> > Hi,
> > I'm new here and I recently installe...
Jackie Alfonso

01/25/2021

06:23 PM Version4 Bug #8539: Lists cant be Reset or Disabled
Hi Anton,
We've made some test on our end we don't encounter the reported issue.
Can you please confirm if your...
Jackie Alfonso

01/12/2021

10:21 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Phone problem
Hi Matteo,
Login to Mysql and from Asterisk database run delete from vicidial_list where list_id = '998';
thank...
Jackie Alfonso

12/15/2020

03:14 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Inbound Call DROP in 2 Sec
Hi,
Can you please provide your inbound settings and the carrier settings as well.
Thank you!
Jackie Alfonso

11/30/2020

09:30 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: problems on installing To Install Goautodial From Scratch
Hi,
We're replicated the issue and did not encounter your issue. please to run this again
cd /etc/yum.repos.d/
...
Jackie Alfonso

10/29/2020

01:50 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Please heelp ! Distribution of DNC and AM to agents.
Hi Jan Delle,
Please try to change it to LONGEST WAIT TIME. please make sure all the agent level is set to level 1...
Jackie Alfonso

10/28/2020

12:13 PM GOautodial Open Source Omni-channel Contact Center Suite Feature #8386: inbound calls lead population
David Reedy wrote:
> If an inbound calls back to the DID that just called them. The inbound section does not populat...
Jackie Alfonso

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