Predictive dial disconnects immediately after customer answers

Added by MAHARAJA AZHAGIAH almost 2 years ago

Hi,

I am new to Goautodial / Vicidial. I managed to install Goautodial and configured a test outbound campaign (predictive dialer)

When I login as an agent, outbound call initiated to the customer number from list. When customer answers, it get disconnected immediately and not connecting to the agent.

Manual dial works fine. Predictive and Autodial has the same issue. Noticed "510 Invalid or unknown command" for agi-VDAD_local_optimize.agi

Below are the server details and asterisk console log with AGI debug

Server details:

Followed the wiki page for installation
GOautodial 4.0 
installed on Centos 7
Asterisk version: 13.17.2-vici

Asterisk logs:

 == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 765XXXXXXXXXX@default
    -- Executing [765XXXXXXXXXX@default:1] AGI("Local/765XXXXXXXXXX@default-00000016;2", "agi://127.0.0.1:4577/call_log") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_channel: Local/765XXXXXXXXXX@default-00000016;2
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_language: en
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_type: Local
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_uniqueid: 1654815169.101
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_version: 13.17.2-vici
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callerid: 5164536886
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_calleridname: V6092252490000029272
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingpres: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingani2: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callington: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingtns: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_dnid: unknown
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_rdnis: unknown
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_context: default
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_extension: 765XXXXXXXXXX
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_priority: 1
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_enhanced: 0.0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_accountcode: 
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_threadid: 140163860825856
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> 
<Local/765XXXXXXXXXX@default-00000016;2>AGI Rx << EXEC EXEC Set(_CAMPCUST=20127173) "" 
    -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=20127173))
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> 200 result=0
    -- <Local/765XXXXXXXXXX@default-00000016;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> HANGUP
    -- Executing [765XXXXXXXXXX@default:2] Dial("Local/765XXXXXXXXXX@default-00000016;2", "SIP/XXXXXXXXXX@100,,tTo") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/XXXXXXXXXX@100
    -- SIP/100-0000000f is making progress passing it to Local/765XXXXXXXXXX@default-00000016;2
    -- Local/765XXXXXXXXXX@default-00000016;1 is making progress
    -- SIP/100-0000000f answered Local/765XXXXXXXXXX@default-00000016;2
    -- Local/765XXXXXXXXXX@default-00000016;1 answered
    -- Executing [138368@default:1] AGI("Local/765XXXXXXXXXX@default-00000016;1", "agi-VDAD_local_optimize.agi,V6092252490000029272") in new stack
    -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_local_optimize.agi
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_request: agi-VDAD_local_optimize.agi
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_channel: Local/765XXXXXXXXXX@default-00000016;1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_language: en
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_type: Local
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_uniqueid: 1654815169.100
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_version: 13.17.2-vici
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callerid: 5164536886
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_calleridname: V6092252490000029272
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingpres: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingani2: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callington: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingtns: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_dnid: unknown
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_rdnis: unknown
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_context: default
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_extension: 138368
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_priority: 1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_enhanced: 0.0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_accountcode: 
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_threadid: 140163840190208
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_arg_1: V6092252490000029272
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Channel SIP/100-0000000f joined 'simple_bridge' basic-bridge <7da7bcfd-1c4b-4ae7-80ab-5c0a1e0fd94b>
    -- Channel Local/765XXXXXXXXXX@default-00000016;2 joined 'simple_bridge' basic-bridge <7da7bcfd-1c4b-4ae7-80ab-5c0a1e0fd94b>
  == Manager 'sendcron' logged on from 127.0.0.1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << 2022-06-09 22:52:56|1|29199|
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
    -- Channel SIP/100-0000000f left 'simple_bridge' basic-bridge <7da7bcfd-1c4b-4ae7-80ab-5c0a1e0fd94b>
    -- Executing [8368@default:1] AGI("SIP/100-0000000f", "agi://127.0.0.1:4577/call_log") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log
<SIP/100-0000000f>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log
<SIP/100-0000000f>AGI Tx >> agi_channel: SIP/100-0000000f
<SIP/100-0000000f>AGI Tx >> agi_language: en
<SIP/100-0000000f>AGI Tx >> agi_type: SIP
<SIP/100-0000000f>AGI Tx >> agi_uniqueid: 1654815169.102
<SIP/100-0000000f>AGI Tx >> agi_version: 13.17.2-vici
<SIP/100-0000000f>AGI Tx >> agi_callerid: 5164536886
<SIP/100-0000000f>AGI Tx >> agi_calleridname: V6092252490000029272
<SIP/100-0000000f>AGI Tx >> agi_callingpres: 0
<SIP/100-0000000f>AGI Tx >> agi_callingani2: 0
<SIP/100-0000000f>AGI Tx >> agi_callington: 0
<SIP/100-0000000f>AGI Tx >> agi_callingtns: 0
<SIP/100-0000000f>AGI Tx >> agi_dnid: unknown
<SIP/100-0000000f>AGI Tx >> agi_rdnis: unknown
<SIP/100-0000000f>AGI Tx >> agi_context: default
<SIP/100-0000000f>AGI Tx >> agi_extension: 8368
<SIP/100-0000000f>AGI Tx >> agi_priority: 1
<SIP/100-0000000f>AGI Tx >> agi_enhanced: 0.0
<SIP/100-0000000f>AGI Tx >> agi_accountcode: 
<SIP/100-0000000f>AGI Tx >> agi_threadid: 140163861337856
<SIP/100-0000000f>AGI Tx >> 
    -- Channel Local/765XXXXXXXXXX@default-00000016;2 left 'simple_bridge' basic-bridge <7da7bcfd-1c4b-4ae7-80ab-5c0a1e0fd94b>
  == Spawn extension (default, 765XXXXXXXXXX, 2) exited non-zero on 'Local/765XXXXXXXXXX@default-00000016;2'
    -- Executing [h@default:1] AGI("Local/765XXXXXXXXXX@default-00000016;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0-----SIP 200 OK)") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0-----SIP 200 OK)
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0-----SIP 200 OK)
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_channel: Local/765XXXXXXXXXX@default-00000016;2
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_language: en
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_type: Local
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_uniqueid: 1654815169.101
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_version: 13.17.2-vici
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callerid: 5164536886
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_calleridname: V6092252490000029272
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingpres: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingani2: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callington: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_callingtns: 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_dnid: unknown
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_rdnis: unknown
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_context: default
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_extension: h
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_priority: 1
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_enhanced: 0.0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_accountcode: 
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> agi_threadid: 140163860825856
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> 
<SIP/100-0000000f>AGI Rx << EXEC EXEC Set(_CAMPCUST=20127173) "" 
    -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=20127173))
<SIP/100-0000000f>AGI Tx >> 200 result=0
    -- <SIP/100-0000000f>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
<SIP/100-0000000f>AGI Tx >> HANGUP
    -- Executing [8368@default:2] AGI("SIP/100-0000000f", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
    -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
<SIP/100-0000000f>AGI Tx >> agi_request: agi-VDAD_ALL_outbound.agi
<SIP/100-0000000f>AGI Tx >> agi_channel: SIP/100-0000000f
<SIP/100-0000000f>AGI Tx >> agi_language: en
<SIP/100-0000000f>AGI Tx >> agi_type: SIP
<SIP/100-0000000f>AGI Tx >> agi_uniqueid: 1654815169.102
<SIP/100-0000000f>AGI Tx >> agi_version: 13.17.2-vici
<SIP/100-0000000f>AGI Tx >> agi_callerid: 5164536886
<SIP/100-0000000f>AGI Tx >> agi_calleridname: V6092252490000029272
<SIP/100-0000000f>AGI Tx >> agi_callingpres: 0
<SIP/100-0000000f>AGI Tx >> agi_callingani2: 0
<SIP/100-0000000f>AGI Tx >> agi_callington: 0
<SIP/100-0000000f>AGI Tx >> agi_callingtns: 0
<SIP/100-0000000f>AGI Tx >> agi_dnid: unknown
<SIP/100-0000000f>AGI Tx >> agi_rdnis: unknown
<SIP/100-0000000f>AGI Tx >> agi_context: default
<SIP/100-0000000f>AGI Tx >> agi_extension: 8368
<SIP/100-0000000f>AGI Tx >> agi_priority: 2
<SIP/100-0000000f>AGI Tx >> agi_enhanced: 0.0
<SIP/100-0000000f>AGI Tx >> agi_accountcode: 
<SIP/100-0000000f>AGI Tx >> agi_threadid: 140163861337856
<SIP/100-0000000f>AGI Tx >> agi_arg_1: NORMAL-----LB
<SIP/100-0000000f>AGI Tx >> 
    -- <SIP/100-0000000f>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
    -- Executing [8368@default:3] Hangup("SIP/100-0000000f", "") in new stack
  == Spawn extension (default, 8368, 3) exited non-zero on 'SIP/100-0000000f'
    -- Executing [h@default:1] AGI("SIP/100-0000000f", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)
<SIP/100-0000000f>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)
<SIP/100-0000000f>AGI Tx >> agi_channel: SIP/100-0000000f
<SIP/100-0000000f>AGI Tx >> agi_language: en
<SIP/100-0000000f>AGI Tx >> agi_type: SIP
<SIP/100-0000000f>AGI Tx >> agi_uniqueid: 1654815169.102
<SIP/100-0000000f>AGI Tx >> agi_version: 13.17.2-vici
<SIP/100-0000000f>AGI Tx >> agi_callerid: 5164536886
<SIP/100-0000000f>AGI Tx >> agi_calleridname: V6092252490000029272
<SIP/100-0000000f>AGI Tx >> agi_callingpres: 0
<SIP/100-0000000f>AGI Tx >> agi_callingani2: 0
<SIP/100-0000000f>AGI Tx >> agi_callington: 0
<SIP/100-0000000f>AGI Tx >> agi_callingtns: 0
<SIP/100-0000000f>AGI Tx >> agi_dnid: unknown
<SIP/100-0000000f>AGI Tx >> agi_rdnis: unknown
<SIP/100-0000000f>AGI Tx >> agi_context: default
<SIP/100-0000000f>AGI Tx >> agi_extension: h
<SIP/100-0000000f>AGI Tx >> agi_priority: 1
<SIP/100-0000000f>AGI Tx >> agi_enhanced: 0.0
<SIP/100-0000000f>AGI Tx >> agi_accountcode: 
<SIP/100-0000000f>AGI Tx >> agi_threadid: 140163861337856
<SIP/100-0000000f>AGI Tx >> 
    -- <SIP/100-0000000f>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK) completed, returning 0
<SIP/100-0000000f>AGI Tx >> HANGUP
  == Manager 'sendcron' logged off from 127.0.0.1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << Action: Redirect
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << Channel: SIP/100-0000000f
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << Context: default
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << Exten: 8368
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << Priority: 1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
<Local/765XXXXXXXXXX@default-00000016;1>AGI Rx << 
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 510 Invalid or unknown command
    -- <Local/765XXXXXXXXXX@default-00000016;1>AGI Script agi-VDAD_local_optimize.agi completed, returning 0
    -- Executing [138368@default:2] Wait("Local/765XXXXXXXXXX@default-00000016;1", "2") in new stack
    -- <Local/765XXXXXXXXXX@default-00000016;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----7-----0-----SIP 200 OK) completed, returning 0
<Local/765XXXXXXXXXX@default-00000016;2>AGI Tx >> HANGUP
  == Spawn extension (default, 138368, 2) exited non-zero on 'Local/765XXXXXXXXXX@default-00000016;1'
[Jun  9 22:52:57] WARNING[12335][C-00000029]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/765XXXXXXXXXX@default-00000016;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
AGI Tx >> agi_network: yes
AGI Tx >> agi_network_script: call_log--HVcauses--PRI-----NODEBUG-----16--------------------)
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_request: agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_channel: Local/765XXXXXXXXXX@default-00000016;1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_language: en
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_type: Local
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_uniqueid: 1654815169.100
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_version: 13.17.2-vici
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callerid: 5164536886
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_calleridname: V6092252490000029272
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingpres: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingani2: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callington: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_callingtns: 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_dnid: unknown
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_rdnis: unknown
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_context: default
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_extension: h
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_priority: 1
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_enhanced: 0.0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_accountcode: 
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> agi_threadid: 140163840190208
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> 
    -- <Local/765XXXXXXXXXX@default-00000016;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
<Local/765XXXXXXXXXX@default-00000016;1>AGI Tx >> HANGUP
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1

Replies (1)

RE: Predictive dial disconnects immediately after customer answers - Added by Jackie Alfonso over 1 year ago

Hi,

Please also share your Carrier Settings and Dial Plan.

Thank you!

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