GOautodial Omni-channel Contact Center Suite

Chinese translation zh_CN added to our Github repository. Courtesy of a contributor. Thank you very much!

Updated GOautodial application to 4.0-1570204800. Tonnes of bugfixes over the previous version. The glibc i686 libraries are now automatically installed so that barging/monitoring works out of the box.

Download:

GOautodial-4-x86_64-Final-20191010-0150.iso
GOautodial-4-x86_64-Final-20191010-0150.iso.sha256

Getting Started Guide v4

Post any installation issues you might have here in this forum section: https://goautodial.org/projects/goautodialce/boards/20.

This is the initial GOautodial v4 ISO installer release. Featuring AppKonference (a high-performance Asterisk conferencing module replacing app_meetme) and webRTC. No more timer and DAHDI hardware dependencies. No more softphones and hardphones. Everything via your web browser.

Find out more here: https://goautodial.org/boards/20/topics/14072.

After almost 3 years of heavy development, GOautodial app version 4 is just around the corner. Here's the initial installation (from scratch) HOWTO:

• GOautodial App Install From Scratch

Warning! Not for the faint of heart. :)

After more than 2 years of closed door development, our v4.0 Github repo is now publicly available.

https://github.com/goautodial/v4.0/

Documentation soon to follow (we're working on it..).

Here's an online preview demo for our upcoming version 4: https://demov4.goautodial.com.

Admin:

Username: demo
Password: gaddemo

Agent:

Username: agent007
Password: jamesbond

No need for a softphone or hardphone thanks to webRTC. :)

System is still in heavy development. Currently in beta stages are:

Telephony
WebRTC
Messaging (agent to agent)

Feel free to browse or change any settings. The online preview demo automatically reverts back to it's original configuration everyday.

Here are some screenies:

http://goautodial.org/attachments/download/8416/Screenshot_20161013_232243.png

http://goautodial.org/attachments/download/8411/Screenshot_20161013_232715.png

http://goautodial.org/attachments/download/8406/Screenshot_20161013_232759.png

http://goautodial.org/attachments/download/8401/Screenshot_20161013_232943.png

http://goautodial.org/attachments/download/8396/Screenshot_20161013_233122.png

DID Logic has published a guide on how to setup our open sources GOautodial CE system using their SIP trunks. From trunk configuration to setting up agents and phones, their interoperability guide is easy to follow.

Check it out here: https://didlogic.com/support/setup-guides/goautodial-setup

The first open source multi/omni-channel contact center web application is started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.

Major Features:

Multi/omni-channel contact center application (voice and non-voice):

1. Predictive dialer
2. Inbound IVR and ACD
3. Ticketing system
4. Live chat
5. SMS
6. Fax
7. Email
8. Social media
9. CRM type application

Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin based system
Reports and analytics

Technologies:

Bootstrap 3 CSS framework
Google Material Design
WebRTC
HTML5
Angular
JQuery
Code Igniter
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat
Hylafax

Project page: http://goautodial.org/projects/goautodial-app

Finally! GOautodial CE Multi-Language Support has been released!

Languages currently supported:
- English
- Spanish
- Filipino
- Italian

GOautodial CE users are open and welcome to contribute by helping us to correct certain grammars or translate other languages.

To get this feature, you need to update your server via github, be sure to backup your configurations and files before updating.
http://goautodial.org/projects/goautodialce/wiki/GIThub.

After updating your code from github, install the multi-language database.
Follow this step http://goautodial.org/projects/goautodialce/wiki/MultiLanguage

GoAdmin CE Page Restriction Access Vulnerability

Accessing the URL https://your_ip/index.php/go_carriers_ce/go_get_carrier/view/CARRIERNAME and https://your_ip/login/index.php/go_carriers_ce/go_get_carrier/view/CARRIERNAME, the result will have full access on the page.

To fix this, you need to update your server via github, be sure to backup your configurations and files before updating. http://goautodial.org/projects/goautodialce/wiki/GIThub

We also acknowledged the help of Edwin Brasseur for letting us know this said page restriction access vulnerability.

Affected versions:

3.0 to 3.3