GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

12/06/2021

11:22 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #8836 (Closed): New Install from scratch, cannot log in with goadmin

Wittie Manansala

11:21 PM GOautodial APIs (goAPI) Bug #8838 (Rejected): Tranfer call

Wittie Manansala

11:21 PM Version4 Bug #8848 (Rejected): Can't Establish Sip Connection with Twilio,

Hi,
This issue/bug tracker is meant for bugs, feature request and issues related to the GOautodial CE ISO, system ... Wittie Manansala

12/02/2021

02:50 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Status Drop

Please post the following output:
select campaign_id, drop_inbound_group from vicidial_campaigns;
select grou... Wittie Manansala

11/18/2021

11:28 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: vicidial_list status is NEW but called_since_last_reset is Y

Hi Igor,
By default called_since_last_reset set to *N* when you upload your leads. Are you the one whos accessing ... Wittie Manansala

11/13/2021

04:52 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Barge, Listen, Whisper doesn't work...

Hi,
Make sure your server running latest version and try the following:
1. Create a new agent
2. Login as age... Wittie Manansala

04:47 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Transfer HANGUP XFER LINE button does not work.

Try this steps:
1. Make sure Dial Prefix for 3-way Calls in your campaign is empty or no values
2. Login as agent... Wittie Manansala

11/10/2021

12:08 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: tranfer the call

Create a ingroup and enable it campaign>Allowed Transfer Groups
Thanks Wittie Manansala

11/06/2021

06:25 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: tranfer the call

Hi,
We recommend you to use GoAutoDial v4.
Thanks
Wittie Manansala

06:13 AM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Multiple listings in one company

Hi,
Please make sure statuses in your inbound list are defined/added in Campaign>Advance Settings>Active Dial Stat... Wittie Manansala