GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

03/30/2020

12:06 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Don't receive incoming calls

Please confirm if this DID 355685685888 is valid? Or a Test number?
To view all logs on asterisk CLI type this co...

03/27/2020

11:53 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Inbound calls not working

Hi,
First you have to configure you SIP Settings (from your VOIP Provider) on Carrier Settings, then follow the st...

11:51 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: GoAutodial 4 Caller ID

Hi Emmanuel,
Did you configured or set up AREACODE-CID (https://goautodial.org/projects/goautodialce/wiki/HOWTO_Cr...

11:49 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Try manual calls not connected

Hi Irvan,
You can view logs using asterisk CLI logs. Just simply access your server using SSH and run the followin...

11:46 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: HowTo Monitor and Barge

Hi,
Please refer to this guide: https://goautodial.org/projects/goautodialce/wiki/HowTo_Monitor_and_Barge_30
To...

11:43 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Allow SIP Magicjack?

Hi Beach,
You need to coordinate first to Magic Jack if they allowing dialer traffic. As far as i know Magic Jack ...

11:38 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Don't receive incoming calls

Hi Nada,
To receive incoming calls you should configure valid DID from your DID Provider. If you have assigned val...

03/24/2020

05:46 PM GOautodial Omni-channel Contact Center Suite Open discussion: RE: DIALABLE LEADS and LEADS IN HOPPER

Hi,
Please see screnshot below and click View Leads in the hopper for this campaign
!list1.png!
Thanks

04:27 PM GOautodial Omni-channel Contact Center Suite Bug #7914 (Closed): Newgocev4 (Uploading using Lead Mapping )

Hi Chris,
Bug fixed.
!upload.png!
Thanks

03/23/2020

08:56 AM GOautodial Omni-channel Contact Center Suite Open discussion: RE: Goautodial 4 + SIP Gateway

Hi,
Please provide us the following for us to review:
1. nano /var/www/html/php/Config.php
2. nano /var/www/...