GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

02/18/2020

06:41 PM GOautodial Omni-channel Contact Center Suite GOautodial App Development: RE: Answer event in goautodail version 3.3

Hi,
Please provide the following:
1. Complete Carrier Settings
2. On /etc/asterisk/extensions.conf provide the...

02/17/2020

03:11 PM GOautodial Omni-channel Contact Center Suite Bug #7893 (In Progress): Cannot force logout agent via dashboard

Hi Chris,
Same issue
!gad_2001.png!
Thanks

02:00 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Trouble Creating Voicemails

Hi,
Please provide the following output:
a. rpm -qa | grep sendmail
b. service sendmail status
c. ifconfig (s...

09:37 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: AMD.conf + voicemail drop??

Hi,
Please provide you asterisk CLI when clicking VM button, campaign settings and audio format you've uploaded.
...

09:35 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Adding text to forms (scripts) does not work

Please elaborate more you want to achieve.
Thanks

09:34 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Manual Calls say DEAD CALL when in fact Live?

Hi,
Which of the following you've used:
https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_St...

07:08 AM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Security Recommendations

Hi,
First you have to disable firewalld. 2nd Enable iptables and edit /etc/sysconfig/iptables configuration.
Th...

02/14/2020

06:12 PM Version4 Bug #7795 (Closed): newgocev4 (Agent Time Detail)

Hi Chris,
Bug fixed.
Thanks

02/13/2020

03:32 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Login problem when install GOAutoDial 4

Hi,
If you have DHCP in your network just set it. During installation your server should have dedicated IP.
Thanks

02/12/2020

05:16 PM Version4 Bug #7795: newgocev4 (Agent Time Detail)

Thanks Chris. Will burn test it and get back to you.