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Bug #7813

closed

no data displayed when switching from export call report to other reports

Added by Tristan Kendrick Biscocho over 1 year ago. Updated over 1 year ago.

Status:
Closed
Priority:
High
Assignee:
Thom Bernarth Patacsil
Category:
Bugs
Target version:
Start date:
12/18/2019
Due date:
12/24/2019
% Done:

100%

Estimated time:

Description

Hi,

Switching report types from Export Call Report to Agent time detail will give a "no data" error and does not display the table for the selected report. Steps taken are;

1. Go to Call Reports > Reports and GO Analytics.
2. Select date range Dec 16, 2019 12am to Dec 16 2019 11:59pm
3. Select Export Call Report on the report TYPE dropdown
5. Change report type to Agent Time Detail


Files

exportcallreportnodata.jpg (122 KB) exportcallreportnodata.jpg Tristan Kendrick Biscocho, 12/18/2019 02:22 PM
agenttimedetailnodata.jpg (85.3 KB) agenttimedetailnodata.jpg Tristan Kendrick Biscocho, 12/18/2019 02:23 PM
nero.png (46.6 KB) nero.png Jackie Alfonso, 12/19/2019 01:32 AM

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