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Tristan Kendrick Biscocho

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02/20/2019

12:29 PM GOautodial Omni-channel Contact Center Suite Bug #7246 (Closed): problems with status on leads that belong to two different lists
Status on leads are overwritten even though they belong to two separate lists and called on different campaigns. So i...

02/05/2019

03:57 PM Version4 Bug #7229 (In Progress): newgocev4 (lead recyling statuses missing)
Hi,
Statuses do not appear on the Lead recycling wizard when "All Campaign" is selected on the dropdown. I would n...
03:21 PM Version4 Bug #7226 (Rejected): newgocev4 (Lead Recycling Rule-Underscores on message screen)
Hi,
Can you remove the underscores on the messages when successfully creating a lead recycling rule? Please see at...

01/31/2019

02:56 PM Version4 Bug #6918: goapiv2 (Listen/Barge)
Hi Team,
Would like to followup on this and ask if this has been resolved?
12:20 PM Version4 Bug #7209: newgocev4 (User-Modify)
clicking the agent ID will also return an error where the user and phone extension is blank.
!userbug.jpg!

01/28/2019

02:32 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Spanish Language
Hi,
Just navigate to GoAdmin > Administration > Settings > Choose a language for Creamy
02:25 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: multiple call on conference
Hi,
Bandwidth can be a factor. Are the affected agents on the same network or do your agents belong to different n...

08/21/2018

09:38 AM GOautodial Omni-channel Contact Center Suite Feature #6955: Request to remove Agent Performance Detail on Reports
thanks!

08/20/2018

11:29 AM GOautodial Omni-channel Contact Center Suite Feature #6955 (Closed): Request to remove Agent Performance Detail on Reports
Hi Team,
Would like to request the removal of the Agent Performance Detail as the computation for the fields on th...

05/27/2018

09:24 AM GOautodial APIs (goAPI) Read_Specific_Location_2.jpg

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