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Tristan Kendrick Biscocho

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03/04/2020

05:16 PM GOautodial Omni-channel Contact Center Suite Bug #7929 (Closed): (Newgoce) "empty" name
Hi,
Please hide the word "empty" where there is no value entered on the first name, middle name or last name on th...
01:12 PM GOautodial Omni-channel Contact Center Suite Bug #7926 (New): (Newgoce) Call length on inbound call is 0:00
Hi,
Inbound calls on export call report is being shown with a call length of 0:00 instead of the actual call lengt...
05:37 AM GOautodial Omni-channel Contact Center Suite Bug #7923 (Closed): cannot edit info on CRM
Hi,
Just found out that if last name has a dash, it will not let me edit the lead information on the Contacts page...

02/14/2020

06:13 PM GOautodial Omni-channel Contact Center Suite Bug #7893 (Closed): Cannot force logout agent via dashboard
Hi,
We cannot force logout an agent via the dashboard if the agent closed the browser during a live call or during...

02/05/2020

11:54 AM GOautodial Omni-channel Contact Center Suite Bug #7879 (Closed): Newgocev4 (Search Function will not work with space in between names)
Hi,
Search function on the Contacts page will not work when you use space in between characters. Looks like space ...

01/22/2020

03:29 PM GOautodial Omni-channel Contact Center Suite Bug #7861 (In Progress): Manual Alt Dial
03:27 PM GOautodial Omni-channel Contact Center Suite Bug #7861 (Closed): Manual Alt Dial

12/18/2019

02:23 PM GOautodial Omni-channel Contact Center Suite Bug #7813 (Closed): no data displayed when switching from export call report to other reports
Hi,
Switching report types from Export Call Report to Agent time detail will give a "no data" error and does not d...
01:50 PM GOautodial Omni-channel Contact Center Suite Bug #7810 (Closed): Agent log - outbound only displays 200 item
Hi,
My agent had 685 calls for Dec 16, 2019. When I check the Agent Log - Outbound by going to telephony > user th...
01:42 PM GOautodial Omni-channel Contact Center Suite Bug #7807 (Closed): mismatch data of agent time detail and export call report on total calls
Hi,
Please look into why the total calls on the agent time detail do not match the total calls on export call repo...

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