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Tristan Kendrick Biscocho

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07/23/2019

11:43 AM GOautodial Omni-channel Contact Center Suite Bug #7586 (Feedback): Newgocev4 (drop call graph shows 0%)
Hi Team,
Please check the graph for drop calls on the dashboard as it only display 0% even when there are alread...

07/11/2019

12:10 PM GOautodial Omni-channel Contact Center Suite Bug #7564: Newgoce (custom fields appearing on new list ID)
Please also take note that these random custom fields cannot be deleted.
12:08 PM GOautodial Omni-channel Contact Center Suite Bug #7564 (New): Newgoce (custom fields appearing on new list ID)
Hi,
Please resolve an issue where custom fields are randomly appearing on new list ID upon creating them. This hap...

05/21/2019

11:27 AM GOautodial Omni-channel Contact Center Suite Bug #7444: Newgocev4 Local Transfer Issue
1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Ag...
11:09 AM GOautodial Omni-channel Contact Center Suite Bug #7444 (New): Newgocev4 Local Transfer Issue
Local transfer from agent to ingroup will disconnect even if the transfer was successful if the transferring agent cl...

05/17/2019

05:59 PM GOautodial Omni-channel Contact Center Suite Bug #7439 (Rejected): newgocev4 (extra field mapping option with no label)
Hi,
Uploading leads using the field mapper gives an extra dropdown option after the comment field mapper but it ha...

04/23/2019

06:29 PM GOautodial Omni-channel Contact Center Suite Feature #7405: MIC Notification Pop-up
the issue is caused when the agent does not click the "allow" button for the browser to use the mic when prompted. ch...

02/20/2019

12:29 PM GOautodial Omni-channel Contact Center Suite Bug #7246 (Closed): problems with status on leads that belong to two different lists
Status on leads are overwritten even though they belong to two separate lists and called on different campaigns. So i...

02/05/2019

03:57 PM Version4 Bug #7229 (Closed): newgocev4 (lead recyling statuses missing)
Hi,
Statuses do not appear on the Lead recycling wizard when "All Campaign" is selected on the dropdown. I would n...
03:21 PM Version4 Bug #7226 (Rejected): newgocev4 (Lead Recycling Rule-Underscores on message screen)
Hi,
Can you remove the underscores on the messages when successfully creating a lead recycling rule? Please see at...

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