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Tristan Kendrick Biscocho

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10/10/2019

06:38 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Dial Address3 Phone Number
Hi Jose,
That feature is currently not available.

09/30/2019

12:34 PM GOautodial Omni-channel Contact Center Suite Bug #7655 (New): Cannot delete webform on List ID
Hi,
Please check why webform field on list ID cannot be deleted. If you have defined a webform on a list ID and wo...

09/25/2019

05:07 PM Version4 Feature #7510 (Feedback): Survey Campaign Additional Settings
Hi Team,
Hopper level on campaign is locked and reverts to the default value of 100. If you change it to 1000 and ...

09/09/2019

04:04 PM GOautodial Omni-channel Contact Center Suite Bug #7633 (Feedback): newgocev4 (character limit on comment section too low)
Hi,
Please check why the number of characters that i can type on the comment section is severely limited. It doesn...

08/27/2019

08:49 PM GOautodial Omni-channel Contact Center Suite Bug #7626 (New): Newgocev4 (Lead mapping does not finish loading leads)
Hi,
Please check why uploading leads with "lead mapping" enabled does not work. If i upload the same file without ...

07/23/2019

11:43 AM GOautodial Omni-channel Contact Center Suite Bug #7586 (Closed): Newgocev4 (drop call graph shows 0%)
Hi Team,
Please check the graph for drop calls on the dashboard as it only display 0% even when there are alread...

07/11/2019

12:10 PM GOautodial Omni-channel Contact Center Suite Bug #7564: Newgoce (custom fields appearing on new list ID)
Please also take note that these random custom fields cannot be deleted.
12:08 PM GOautodial Omni-channel Contact Center Suite Bug #7564 (In Progress): Newgoce (custom fields appearing on new list ID)
Hi,
Please resolve an issue where custom fields are randomly appearing on new list ID upon creating them. This hap...

05/21/2019

11:27 AM GOautodial Omni-channel Contact Center Suite Bug #7444: Newgocev4 Local Transfer Issue
1. Agent 1 takes a call
2. Agent 1 transfers call to a ingroup 1
3. Agent 2 from ingroup 1 receives the call
4. Ag...
11:09 AM GOautodial Omni-channel Contact Center Suite Bug #7444 (Closed): Newgocev4 Local Transfer Issue
Local transfer from agent to ingroup will disconnect even if the transfer was successful if the transferring agent cl...

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