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Tristan Kendrick Biscocho

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12/18/2019

02:23 PM GOautodial Omni-channel Contact Center Suite Bug #7813 (Closed): no data displayed when switching from export call report to other reports
Hi,
Switching report types from Export Call Report to Agent time detail will give a "no data" error and does not d...
01:50 PM GOautodial Omni-channel Contact Center Suite Bug #7810 (Closed): Agent log - outbound only displays 200 item
Hi,
My agent had 685 calls for Dec 16, 2019. When I check the Agent Log - Outbound by going to telephony > user th...
01:42 PM GOautodial Omni-channel Contact Center Suite Bug #7807 (Closed): mismatch data of agent time detail and export call report on total calls
Hi,
Please look into why the total calls on the agent time detail do not match the total calls on export call repo...

11/27/2019

06:34 AM GOautodial Omni-channel Contact Center Suite Bug #7751 (Rejected): Newgocev4 Leads on Internal DNC being auto dialed
Hi,
Please check why leasd on the internal DNC are still being auto dialed on campaigns. Campaign advanced setting...

11/15/2019

03:49 PM GOautodial Omni-channel Contact Center Suite Bug #7733 (Closed): too many trans conf number in List settings
Hi Team,
There are too many trans conf numbers on the List settings. The current transfer window can only store 2 ...
03:46 PM GOautodial Omni-channel Contact Center Suite Bug #7730 (Closed): Wrong Spelling on List Wizard creation
Hi Team,
You might want to correct the spelling on the wizard when adding a new List ID. See screenshot below;
...

11/06/2019

06:02 PM GOautodial Omni-channel Contact Center Suite Bug #7712 (Closed): Custom Fields List refresh issue
Hi,
I have three custom fields created. If I delete one of them, the system will tell me that it successfully dele...
05:57 PM GOautodial Omni-channel Contact Center Suite Bug #7709 (Closed): Custom Fields (script type) does not work
Hi,
I've created a custom field (script type) on a list ID. I've properly set the "Custom Fields List ID:" to the ...

10/18/2019

05:31 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Hello, Force Reset Leads on Hopper doesn't work.
Hi Jan,
It's normal to see N as the value when you force reset the leads on the hopper on your campaign settings. ...

10/10/2019

06:38 PM GOautodial Omni-channel Contact Center Suite GOautodial Help: RE: Dial Address3 Phone Number
Hi Jose,
That feature is currently not available.

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