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Bug #7926

closed

(Newgoce) Call length on inbound call is 0:00

Added by Tristan Kendrick Biscocho 9 months ago. Updated 4 months ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Target version:
Start date:
03/04/2020
Due date:
04/03/2020
% Done:

0%

Estimated time:

Description

Hi,

Inbound calls on export call report is being shown with a call length of 0:00 instead of the actual call length. I've posted a screenshot of the actual call length on the recording and the data on the export call report as comparison.


Files

recording1.jpg (89.2 KB) recording1.jpg Tristan Kendrick Biscocho, 03/04/2020 01:11 PM
exportreport.jpg (177 KB) exportreport.jpg Tristan Kendrick Biscocho, 03/04/2020 01:12 PM
Schermata 2020-06-17 alle 17.27.43.jpg (139 KB) Schermata 2020-06-17 alle 17.27.43.jpg anoush dej, 06/17/2020 11:57 PM
#1

Updated by Wittie Manansala 8 months ago

  • Due date set to 03/30/2020
  • Assignee changed from Wittie Manansala to Chris Lomuntad
#2

Updated by Wittie Manansala 8 months ago

  • Due date changed from 03/30/2020 to 03/05/2020

Need more time to troubleshoot and replicate the issue.

#3

Updated by Wittie Manansala 8 months ago

  • Due date changed from 03/05/2020 to 04/03/2020
#4

Updated by anoush dej 6 months ago

I found same problem while troubleshooting report, calls are correctly reported but lenght are missing (randomly) for all inbound group (3)

#5

Updated by anoush dej 5 months ago

anoush dej wrote:

I found same problem while troubleshooting report, calls are correctly reported but lenght are missing (randomly) for all inbound group (3)

I've done some test to try to figure out why duration is not always logged and as far as i see if i hang up first call
duration time is lost, otherwise if i wait "dead call" as caller hang first duration come reported. As on the attachement
when duration time is present call time goes wrong. To "solve" this i export outbound call with an empty outbound campaign
plus wanted inbound group

#7

Updated by Wittie Manansala 4 months ago

  • Status changed from New to Closed

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