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Bug #7893

Cannot force logout agent via dashboard

Added by Tristan Kendrick Biscocho 8 months ago. Updated 7 months ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Target version:
Start date:
02/14/2020
Due date:
03/18/2020
% Done:

100%

Estimated time:

Description

Hi,

We cannot force logout an agent via the dashboard if the agent closed the browser during a live call or during the disposition page. However, we can force logout the agent via the users page.

forcelogoutbug.png (54.9 KB) forcelogoutbug.png Tristan Kendrick Biscocho, 02/14/2020 06:13 PM
gad_2001.png (20 KB) gad_2001.png Wittie Manansala, 02/17/2020 03:11 PM

History

#1 Updated by Wittie Manansala 8 months ago

  • Due date set to 02/18/2020

#2 Updated by Chris Lomuntad 8 months ago

  • Status changed from New to Feedback
  • Assignee changed from Chris Lomuntad to Wittie Manansala

Team,

Did some fix. Kindly test it on our test server. Thanks

Cheers,
Chris

#3 Updated by Wittie Manansala 8 months ago

  • File gad_2001.png gad_2001.png added
  • Status changed from Feedback to In Progress
  • Assignee changed from Wittie Manansala to Chris Lomuntad

Hi Chris,

Same issue

Thanks

#4 Updated by Chris Lomuntad 7 months ago

  • % Done changed from 0 to 60

#5 Updated by Wittie Manansala 7 months ago

  • Due date changed from 02/18/2020 to 03/18/2020

#6 Updated by Chris Lomuntad 7 months ago

  • Status changed from In Progress to Feedback
  • Assignee changed from Chris Lomuntad to Wittie Manansala
  • % Done changed from 60 to 90

Wits,

Done fixing the bug. Kindly test it on our test server. Thanks.

Cheers,
Chris

#7 Updated by Jackie Alfonso 7 months ago

Hi Sir Chris,

Na test po na po working po. wala na po na encounter na issue sa force logout.

#8 Updated by Jackie Alfonso 7 months ago

  • Status changed from Feedback to Closed
  • % Done changed from 90 to 100

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