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Bug #7893

closed

Cannot force logout agent via dashboard

Added by Tristan Kendrick Biscocho over 1 year ago. Updated over 1 year ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Target version:
Start date:
02/14/2020
Due date:
03/18/2020
% Done:

100%

Estimated time:

Description

Hi,

We cannot force logout an agent via the dashboard if the agent closed the browser during a live call or during the disposition page. However, we can force logout the agent via the users page.


Files

forcelogoutbug.png (54.9 KB) forcelogoutbug.png Tristan Kendrick Biscocho, 02/14/2020 06:13 PM
gad_2001.png (20 KB) gad_2001.png Wittie Manansala, 02/17/2020 03:11 PM

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