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goautodial error screen stuck at "logging in to your phone please wait..."

Added by rime lam over 1 year ago

please i hope someone has a solution, im using GOautodial v4, i followed the guide to install it from scratch on CentOS7 (https://goautodial.org/projects/goautodialce/wiki/Version_4_How_To_Install_Goautodial_From_Scratch_using_CentOS_7X) and the updated version on github (https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github), but still the problem is not solved. please provide with more solutions thank you.

link 1: https://goautodial.org/boards/3/topics/18629

link 2: https://goautodial.org/boards/3/topics/20194

link 3: https://itgala.xyz/goautodial-logging-in-to-your-phone-please-wait/


Replies (5)

RE: goautodial error screen stuck at "logging in to your phone please wait..." - Added by Wittie Manansala over 1 year ago

Hi,

Try to compare your settings using this link https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4 > Administration Gui Settings and Configuration Files to check :

Fyi 192.168.22.9 should be your Private or Public IP

If you still encountering same issue please provide the following:

1. Screenshot of Administration > Settings
2. Screenshot of Administration > GOWebRTC Dialer Settings
3. nano /var/www/html/php/Config.php
4. nano /var/www/html/php/goCRMAPISettings.php
5. nano /etc/kamailio/kamailio.cfg
6. nano /etc/rtpengine/rtpengine.conf
7. Screenshot of systemctl status kamailio
8. Screenshot of systemctl status rtpengine

Thanks

RE: goautodial error screen stuck at "logging in to your phone please wait..." - Added by Md. Faysal 7 months ago

Hello!
I installed Goautodial in my VMW machine. But when I try to login dialer in agent plane I face the problem that "logging in to your phone please wait..."
Here is my all setting.

RE: goautodial error screen stuck at "logging in to your phone please wait..." - Added by Wittie Manansala 7 months ago

I think Kamailio is not running. It's possible that you're missing some settings in kamailio.cfg. Can you share your settings similar to the one below?

RE: goautodial error screen stuck at "logging in to your phone please wait..." - Added by Thanh Truong 6 days ago

Dear,

For a long time, i back and built Goautodial from scratch. but i am having issue that agent could not login to Dialer. It seem that i have issue with webrtc and websocket. My config is

tls.cfg

[server:default]
method = TLSv1+
verify_certificate = no
require_certificate = no
private_key = /etc/pki/tls/private/localhost.key
certificate = /etc/pki/tls/certs/localhost.crt

Error when Agent Login to Dialer:

Oct 25 11:43:10 ip-172-31-17-24 /sbin/kamailio16664: ERROR: tls [tls_util.h:42]: tls_err_ret(): TLS accept:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown
Oct 25 11:43:10 ip-172-31-17-24 /sbin/kamailio16664: ERROR: <core> [core/tcp_read.c:1352]: tcp_read_req(): ERROR: tcp_read_req: error reading - c: 0x7f59b1550438 r: 0x7f59b15504b8
Oct 25 11:43:41 ip-172-31-17-24 /sbin/kamailio16665: ERROR: tls [tls_util.h:42]: tls_err_ret(): TLS accept:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown

I also tried some fixes from other thread to change to SSL, etc. but could not fix.

I am testing in chrome latest version and Mac M2.

Please suggest?

Thank all so much.

RE: goautodial error screen stuck at "logging in to your phone please wait..." - Added by Wittie Manansala 2 days ago

are rtpengine and Kamailio running? Please provide the output of systemctl status kamailio and systemctl status rtpengine. Is it the same issue when you use the ISO?

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