GOautodial Open Source Omni-channel Contact Center Suite

Hi,

Try to compare your settings using this link https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4 > Administration Gui Settings and Configuration Files to check :

Fyi 192.168.22.9 should be your Private or Public IP

If you still encountering same issue please provide the following:

1. Screenshot of Administration > Settings
2. Screenshot of Administration > GOWebRTC Dialer Settings
3. nano /var/www/html/php/Config.php
4. nano /var/www/html/php/goCRMAPISettings.php
5. nano /etc/kamailio/kamailio.cfg
6. nano /etc/rtpengine/rtpengine.conf
7. Screenshot of systemctl status kamailio
8. Screenshot of systemctl status rtpengine

Thanks

Hello!
I installed Goautodial in my VMW machine. But when I try to login dialer in agent plane I face the problem that "logging in to your phone please wait..."
Here is my all setting.

I think Kamailio is not running. It's possible that you're missing some settings in kamailio.cfg. Can you share your settings similar to the one below?

Dear,

For a long time, i back and built Goautodial from scratch. but i am having issue that agent could not login to Dialer. It seem that i have issue with webrtc and websocket. My config is

tls.cfg

[server:default]
method = TLSv1+
verify_certificate = no
require_certificate = no
private_key = /etc/pki/tls/private/localhost.key
certificate = /etc/pki/tls/certs/localhost.crt

Error when Agent Login to Dialer:

Oct 25 11:43:10 ip-172-31-17-24 /sbin/kamailio¹⁶⁶⁶⁴: ERROR: tls [tls_util.h:42]: tls_err_ret(): TLS accept:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown
Oct 25 11:43:10 ip-172-31-17-24 /sbin/kamailio¹⁶⁶⁶⁴: ERROR: <core> [core/tcp_read.c:1352]: tcp_read_req(): ERROR: tcp_read_req: error reading - c: 0x7f59b1550438 r: 0x7f59b15504b8
Oct 25 11:43:41 ip-172-31-17-24 /sbin/kamailio¹⁶⁶⁶⁵: ERROR: tls [tls_util.h:42]: tls_err_ret(): TLS accept:error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown

I also tried some fixes from other thread to change to SSL, etc. but could not fix.

I am testing in chrome latest version and Mac M2.

Please suggest?

Thank all so much.

are rtpengine and Kamailio running? Please provide the output of systemctl status kamailio and systemctl status rtpengine. Is it the same issue when you use the ISO?