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no contacts

Added by Danielle Coelho almost 5 years ago

Hello.
I need help.

We have a campaign, contact list, carrier configuration is ok, and we're trying to make a manual connection, but we're not getting it. We're having the "no contacts" message.

What could be going wrong?

errod4.jpg (72.1 KB) errod4.jpg no contacts

Replies (24)

RE: no contacts - Added by Wittie Manansala almost 5 years ago

Hi,

In your Campaign Advance Settings try to set Manual Dial Filter=NONE.

Thanks

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Wittie Manansala wrote:

Hi,

In your Campaign Advance Settings try to set Manual Dial Filter=NONE.

Thanks

Hi.

Look settings.
Asterisk does not receive any requests.

erro23.png (21.1 KB) erro23.png

RE: no contacts - Added by Levy Ryan Nolasco almost 5 years ago

Can you post your entire campaign settings.

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Levy Ryan Nolasco wrote:

Can you post your entire campaign settings.

Here.

Download all files
img001.png (40.5 KB) img001.png
img002.png (58.3 KB) img002.png
img003.png (40 KB) img003.png
img004.png (46.6 KB) img004.png
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RE: no contacts - Added by Danielle Coelho almost 5 years ago

Levy Ryan Nolasco wrote:

Can you post your entire campaign settings.

Ryan,

Hi,

When I log in I do not hear the voice confirmation "You are the only person at this conference".

RE: no contacts - Added by Steve Turner almost 5 years ago

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Steve Turner wrote:

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

Steve, see the images.
Help, please.

Download all files
img24.png (2.46 KB) img24.png
img23.png (140 KB) img23.png

RE: no contacts - Added by Jackie Alfonso almost 5 years ago

Danielle Coelho wrote:

Steve Turner wrote:

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

Steve, see the images.
Help, please.

Hi,

Can you please try to restart the kamailio and try it again. if still not working please send the settings of your /etc/hosts.

Thank you

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Jackie Alfonso wrote:

Danielle Coelho wrote:

Steve Turner wrote:

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

Steve, see the images.
Help, please.

Hi,

Can you please try to restart the kamailio and try it again. if still not working please send the settings of your /etc/hosts.

Thank you

Hi.

Kamailio is ok before restart.
See the settings /etc /hots.

Thank you.

Download all files
erro32.png (6.66 KB) erro32.png
erro31.png (141 KB) erro31.png

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Danielle Coelho wrote:

Jackie Alfonso wrote:

Danielle Coelho wrote:

Steve Turner wrote:

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

Steve, see the images.
Help, please.

Hi,

Can you please try to restart the kamailio and try it again. if still not working please send the settings of your /etc/hosts.

Thank you

Hi.

Kamailio is ok before restart.
See the settings /etc /hots.

Thank you.

Sorry, *after restart Kamailio.

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Danielle Coelho wrote:

Danielle Coelho wrote:

Jackie Alfonso wrote:

Danielle Coelho wrote:

Steve Turner wrote:

is Kamailio running? systemctl status Kamailio
is Asterisk running?
if Kamailio is running, do you see it in Asterisk sip show peers?

Steve, see the images.
Help, please.

Hi,

Can you please try to restart the kamailio and try it again. if still not working please send the settings of your /etc/hosts.

Thank you

Hi.

Kamailio is ok before restart.
See the settings /etc /hots.

Thank you.

Sorry, *after restart Kamailio.

I checked now, Kamailio continues with error. :(

erro1.png (142 KB) erro1.png

RE: no contacts - Added by Levy Ryan Nolasco almost 5 years ago

Hi,

Can you post your /etc/asterisk/sip-goautodial.conf settings.

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Levy Ryan Nolasco wrote:

Hi,

Can you post your /etc/asterisk/sip-goautodial.conf settings.

Hi.

Yes. Here.

[kamailio]
;encryption=yes ;uncomment for TLS encryption
disallow=all
allow=opus
allow=ulaw
type=friend
dtmfmode=rfc2833
context=default
qualify=yes
nat=force_rport,comedia
host=vaglxc01.goautodial.com ;change me to my FQDN
insecure=port,invite

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Danielle Coelho wrote:

Levy Ryan Nolasco wrote:

Hi,

Can you post your /etc/asterisk/sip-goautodial.conf settings.

Hi.

Yes. Here.

[kamailio]
;encryption=yes ;uncomment for TLS encryption
disallow=all
allow=opus
allow=ulaw
type=friend
dtmfmode=rfc2833
context=default
qualify=yes
nat=force_rport,comedia
host=vaglxc01.goautodial.com ;change me to my FQDN
insecure=port,invite

Hi.

Yes. Here.

[kamailio]
;encryption=yes ;uncomment for TLS encryption
disallow=all
allow=opus
allow=ulaw
type=friend
dtmfmode=rfc2833
context=default
qualify=yes
nat=force_rport,comedia
host=vaglxc01.goautodial.com ;change me to my FQDN
insecure=port,invite

RE: no contacts - Added by Steve Turner almost 5 years ago

look at asterisk CLI and sip show peers. what is the status of Kamailio?

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Steve Turner wrote:

look at asterisk CLI and sip show peers. what is the status of Kamailio?

Hi, Steve.

Look the status.

erro001.PNG (8.23 KB) erro001.PNG

RE: no contacts - Added by Steve Turner almost 5 years ago

is 1001 your carrier?

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Steve Turner wrote:

is 1001 your carrier?

Yes.

RE: no contacts - Added by Wittie Manansala almost 5 years ago

Hi,

Did you chance your Server IP Address?

Thanks

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Wittie Manansala wrote:

Hi,

Did you chance your Server IP Address?

Thanks

Hi.

I didn't understand "chance"

RE: no contacts - Added by Steve Turner almost 5 years ago

Danielle Coelho wrote:

Wittie Manansala wrote:

Hi,

Did you chance your Server IP Address?

Thanks

Hi.

I didn't understand "chance"

did you change the server IP?

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Steve Turner wrote:

Danielle Coelho wrote:

Wittie Manansala wrote:

Hi,

Did you chance your Server IP Address?

Thanks

Hi.

I didn't understand "chance"

did you change the server IP?

Yes.

RE: no contacts - Added by Danielle Coelho almost 5 years ago

Danielle Coelho wrote:

Steve Turner wrote:

Danielle Coelho wrote:

Wittie Manansala wrote:

Hi,

Did you chance your Server IP Address?

Thanks

Hi.

I didn't understand "chance"

did you change the server IP?

Yes.

What do you do now?

RE: no contacts - Added by Levy Ryan Nolasco almost 5 years ago

Danielle Coelho wrote:

Steve Turner wrote:

Danielle Coelho wrote:

Wittie Manansala wrote:

Hi,

Did you chance your Server IP Address?

Thanks

Hi.

I didn't understand "chance"

did you change the server IP?

Yes.

Hi,

This post might help https://goautodial.org/boards/20/topics/14214 You need to set the following configuration if you updated your server IP.

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