GOautodial Open Source Omni-channel Contact Center Suite

check this
[[http://striker24x7.blogspot.in/2013/07/vicidial-goautodial-server-ip-showing.html]]

"/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=127.0.0.1:mask2"

I used the command above as recommended and in the command line screen it showed that it updated the ip address. I then logged out of the goautodial admin panel and logged back in to find that it still shows the server as 127.0.0.1:Mask2

I even tried the command a second time followed by a reboot of the server, followed by update_server_ip, and still the 127.0.0.1 address remained in the goautodial admin server info.

try login to vicidial admin panel and check the ip address

http://serverip/vicidial/welcome.php

then go to ADMIN
check the ip address in the following tabs
ADMIN-server-ippaddres
ADMIN-phones-serveraddres
ADMIN-conferences-serveraddres

if it shows wrong ip then run the update ip script with --old-server_ip=

I checked Vicidial and it showed the 127 IP address for all things. I ran the --old-server_ip= command and it changed the server IP to nothing, I checked the phones and conferences and it still showed the 127 IP. Trying rebooting to see if that is what needed and nothing changed. Then tried update_server_ip and still the same results. I am not sure why this is not working, but out of desperation I am just going to reload goautodial on the server again and start fresh. If that doesn't fix it I will be convinced there is a bug in the software.

I have re-installed goautodial and noticed my internal IP I had used to network the machine was not configured properly. Insteas of it being 192.168.1.3 somehow it got configured to 192.168.1.32 even though when I use the network command it was positively ending in .3, not .32.

Tried running Update_server_ip and now vicidial shows all three areas the same, however they are all blank or invalid IP's. I will also note that despite the time being setup correctly in network, when I enter "date" command" it gives me the wrong time also.

I followed the instructions on the website for the install. Am I missing something?

Finally!

Used "/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=" to get the right ip address on all servers, phones, and conferences.

Now I just need to address the time synch error, the original problem.

This normally happens when you install GOautodial CE on server (or virtual machine) that doesn't get an IP address from the network (via DHCP on installation).

The problem is that the IP in database is not 127.0.0.1:Mask2, it's 127.0.0.1Mask:2
This the reason (update_server_ip) isn't working with you.

So, try it again with typing the old IP 127.0.0.1Mask:2 and it will work normally.

Enjoy :)