GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

08/11/2015

09:12 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Possible IP address problem

The problem is that the IP in database is not 127.0.0.1:Mask2, it's 127.0.0.1Mask:2
This the reason (update_server_i... Adel Elmenyawy

06/29/2015

06:57 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Length_in_seconds field is empty in report

Hello,
I've a problem that whenever I export a call report is gives all needed information except for length_in_se... Adel Elmenyawy

06:47 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Dashboard issue with supervisor

Any help?? Adel Elmenyawy

06/21/2015

06:24 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Dashboard issue with supervisor

How can I check if it is updated or not? Adel Elmenyawy

06/11/2015

08:20 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Dashboard issue with supervisor

I've tried all user level, even if I created the supervisor with level 9 the same issue exist.
Check the attached ... Adel Elmenyawy

06/09/2015

09:14 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Dashboard issue with supervisor

The issue is that when I log with a supervisor I can't see the agents logged in, and even if I created it using an ad... Adel Elmenyawy

06:14 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Dashboard issue with supervisor

The problem solved after allowing the supervisor group in the agent group!
So, can I customize the dashboard? Adel Elmenyawy

06/08/2015

07:24 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Dashboard issue with supervisor

Hello,
I have an issue when checking the dashboard using a supervisor user. It doesn't behave the same as the admi... Adel Elmenyawy