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GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice): Online preview demo for version 4!!!

Added by Demian Biscocho over 1 year ago

Here's an online preview demo for our upcoming version 4: https://demov4.goautodial.com.

Admin:

Username: demo
Password: gaddemo

Agent:

Username: agent007
Password: jamesbond

No need for a softphone or hardphone thanks to webRTC. :)

System is still in heavy development. Currently in beta stages are:

Telephony
WebRTC
Messaging (agent to agent)

Feel free to browse or change any settings. The online preview demo automatically reverts back to it's original configuration everyday.

Here are some screenies:

http://goautodial.org/attachments/download/8416/Screenshot_20161013_232243.png

http://goautodial.org/attachments/download/8411/Screenshot_20161013_232715.png

http://goautodial.org/attachments/download/8406/Screenshot_20161013_232759.png

http://goautodial.org/attachments/download/8401/Screenshot_20161013_232943.png

http://goautodial.org/attachments/download/8396/Screenshot_20161013_233122.png

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): Online preview demo for GOautodial version 4!!!

Added by Demian Biscocho over 1 year ago

Here's an online preview demo for our upcoming version 4: https://demov4.goautodial.com.

Admin:

Username: demo
Password: gaddemo

Agent:

Username: agent007
Password: jamesbond

No need for a softphone or hardphone thanks to webRTC. :)

System is still in heavy development. Currently in beta stages are:

Telephony
WebRTC
Messaging (agent to agent)

Feel free to browse or change any settings. The online preview demo automatically reverts back to it's original configuration everyday.

Here are some screenies:

http://goautodial.org/attachments/download/8416/Screenshot_20161013_232243.png

http://goautodial.org/attachments/download/8411/Screenshot_20161013_232715.png

http://goautodial.org/attachments/download/8406/Screenshot_20161013_232759.png

http://goautodial.org/attachments/download/8401/Screenshot_20161013_232943.png

http://goautodial.org/attachments/download/8396/Screenshot_20161013_233122.png

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): DID Logic and GOautodial CE Interoperability Guide

Added by Demian Biscocho almost 2 years ago

DID Logic has published a guide on how to setup our open sources GOautodial CE system using their SIP trunks. From trunk configuration to setting up agents and phones, their interoperability guide is easy to follow.

Check it out here: https://didlogic.com/support/setup-guides/goautodial-setup

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): GOautodial Unified App Started

Added by Demian Biscocho over 2 years ago

The first open source multi/omni-channel contact center web application is started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.

Major Features:

Multi/omni-channel contact center application (voice and non-voice):

  1. Predictive dialer
  2. Inbound IVR and ACD
  3. Ticketing system
  4. Live chat
  5. SMS
  6. Fax
  7. Email
  8. Social media
  9. CRM type application

Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin based system
Reports and analytics

Technologies:

Bootstrap 3 CSS framework
Google Material Design
WebRTC
HTML5
Angular
JQuery
Code Igniter
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat
Hylafax

Project page: http://goautodial.org/projects/goautodial-app

GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice): GOautodial Unified App Started

Added by Demian Biscocho over 2 years ago

The first open source multi-channel contact center web application is started by the GOautodial team. Called the "GOautodial app", a modern standards based web app that provides voice and non-voice contact center features.

Major Features:

Multi-channel contact center application (voice and non-voice):

  1. Predictive dialer + Inbound IVR and ACD
  2. Ticketing system
  3. Live chat
  4. SMS
  5. Fax
  6. Email
  7. Social media
  8. CRM type application

Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin based system
Reports and analytics

Technologies:

Bootstrap 3 CSS framework
Google Material Design
WebRTC
Angular
JQuery
Code Igniter
Asterisk
Vicidial
Kamailio
CreamyCRM
OSticket
Live Helper Chat
Hylafax

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): GOautodial CE Multi-Language Support(GoAdmin & GoAgent)

Added by Jerico James Milo about 3 years ago

Finally! GOautodial CE Multi-Language Support has been released!

Languages currently supported:
- English
- Spanish
- Filipino
- Italian

GOautodial CE users are open and welcome to contribute by helping us to correct certain grammars or translate other languages.

To get this feature, you need to update your server via github, be sure to backup your configurations and files before updating.
http://goautodial.org/projects/goautodialce/wiki/GIThub.

After updating your code from github, install the multi-language database.
Follow this step http://goautodial.org/projects/goautodialce/wiki/MultiLanguage

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): GoAdmin CE Page Restriction Access Vulnerability

Added by Jerico James Milo about 3 years ago

GoAdmin CE Page Restriction Access Vulnerability

Accessing the URL https://your_ip/index.php/go_carriers_ce/go_get_carrier/view/CARRIERNAME and https://your_ip/login/index.php/go_carriers_ce/go_get_carrier/view/CARRIERNAME, the result will have full access on the page.

To fix this, you need to update your server via github, be sure to backup your configurations and files before updating. http://goautodial.org/projects/goautodialce/wiki/GIThub

We also acknowledged the help of Edwin Brasseur for letting us know this said page restriction access vulnerability.

Affected versions:

3.0 to 3.3

GOautodial CE ISO Installer (Open Source Call Center Suite - web based predictive dialer + inbound IVR & ACD): GoAdmin CE Security Vulnerability

Added by Jerico James Milo over 3 years ago

GoAdmin CE security vulnerabilities found. The specifics of each are below:

1. Arbitrary file upload within the ‘audiostore’ (Voice Files) upload functionality.
2. Arbitrary command injection via the ‘cpanel’ function due to lack of input sanitization.
3. SQL injection within the ‘go_get_user_info’ function due to lack of input sanitization.

To fix this, you need to update your server via github, be sure to backup your configurations and files before updating. http://goautodial.org/projects/goautodialce/wiki/GIThub

We also acknowledged the help of Chris McCurley for letting us know and fixing the said security vulnerabilities.

Affected versions:

3.0 to 3.3

(1-10/23)

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