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Bug #7807
closedmismatch data of agent time detail and export call report on total calls
Status:
Closed
Priority:
High
Assignee:
Category:
Bugs
Target version:
Start date:
12/18/2019
Due date:
12/24/2019
% Done:
100%
Estimated time:
Description
Hi,
Please look into why the total calls on the agent time detail do not match the total calls on export call report. I've tried generating a report from Dec 16 2019 12am to Dec 16 2019 11:59pm. My Agent time detail tells me my agent had 685 total calls while on the Export call report using the same time and date range it only displays 683 calls.
Agent Time Detail
Export Call Report
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