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Bug #7807

closed

mismatch data of agent time detail and export call report on total calls

Added by Tristan Kendrick Biscocho over 4 years ago. Updated over 4 years ago.

Status:
Closed
Priority:
High
Assignee:
Thom Bernarth Patacsil
Category:
Bugs
Target version:
GOautodial CE v4.0
Start date:
12/18/2019
Due date:
12/24/2019
% Done:

100%

Estimated time:

Description

Hi,

Please look into why the total calls on the agent time detail do not match the total calls on export call report. I've tried generating a report from Dec 16 2019 12am to Dec 16 2019 11:59pm. My Agent time detail tells me my agent had 685 total calls while on the Export call report using the same time and date range it only displays 683 calls.

Agent Time Detail

Export Call Report

Files

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exportcallreporttotalcalls.jpg (239 KB) exportcallreporttotalcalls.jpg Tristan Kendrick Biscocho, 12/18/2019 01:39 PM
timedetailtotalcalls.jpg (173 KB) timedetailtotalcalls.jpg Tristan Kendrick Biscocho, 12/18/2019 01:42 PM
rep1.png (55 KB) rep1.png Jackie Alfonso, 12/20/2019 04:01 AM
rep2.png (41 KB) rep2.png Jackie Alfonso, 12/20/2019 04:01 AM
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