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Calls Jumping

Added by shivroop sharma about 10 years ago

Hi!

I am using Goautodial 3.3. Calls are jumping means when call comes to any agent it drops after few second without giving agent the option to go live on that call and the same call jump to any other agent and sometimes call jumps to number of agents.

Please tell how i can get out of it.

Thanks
Shiv


Replies (4)

RE: Calls Jumping - Added by Wittie Manansala about 10 years ago

Hi Shiv,

Are you running Predictive/AutoDial or Manual Dialing? Have you also reported the issue to your VOIP provider?

Please post your Asterisk CLI for us to review your issue.

Thank you.

RE: Calls Jumping - Added by shivroop sharma about 10 years ago

I am running Auto dial with level slow.

RE: Calls Jumping - Added by striker 247 about 10 years ago

does the call gets connected to agent , agent able to speak to customer?

or its showing as call in queue at the top?

br
striker
www.striker24x7.blogspot.com

RE: Calls Jumping - Added by shivroop sharma about 10 years ago

no he is not able to speak but status of live call is shown on agent screen and then after few seconds call goes to another agent.

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