Project

General

Profile

Forums » GOautodial Help »

Answering Machine Detection - Too many forwarded to consultants

Added by Richard hubbard almost 10 years ago

Hey Guys,

I'm sure this topic has been covered / talked about many times (Searched for heaps, read lots but nothing has helped!)

Just trying to see if theres some miracle settings that can help reduce the amount of answering machines that are forwarded to our consultants?

I've currently tried a few different things, along with editing the amd.conf, setting call time to 21sec and a long list of other things.

I'm not sure if theres a 'code' that would be sent from the carrier, or how to tell what telco is coming through as answer machine and not being picked up.

All the numbers we're dialing ARE Australian mobiles, and most times we don't hear the beep just a flat empty line.

(Not sure if its also possible people are hanging up? Is there a long pause before the call is transferred?)

It seems the AMD is picking up about 50% of the answering machines so far, but the lists we are dialing seem to have about 70-80% Answering machines total.

I'm very new to ViciDial and have gone over the managers manual, just know there has to be some other tweaks out there!

NB. I've emailed (sangoma?) in regards to the 'paid' system for detecting answering machines, never heard anything back? Unsure if its something that is still used etc?

Cheers for any helps and tips guys!

Specs: Asterisk 1.8, ViciDial 2.7rc1 - GoAutoDial 3.

Server 2 x 2.6ghz Dual Core Xeons, 12GB Ram (Dell PowerEdge R300) - Never any load on server


Replies (2)

RE: Answering Machine Detection - Too many forwarded to consultants - Added by Demian Biscocho over 9 years ago

The AMD module can filter answering machines up to 70% accuracy. The only way to increase that is to subscribe to Sangoma's CPD (call progress detection). Alternately, you can create hotkeys for your agents. They can easily dispose call (with just pressing a "hotkey") and move on to the next.

RE: Answering Machine Detection - Too many forwarded to consultants - Added by Anton Satskiy almost 3 years ago

Demian Lizandro Biscocho wrote in RE: Answering Machine Detection - Too many forwarded to c...:

The AMD module can filter answering machines up to 70% accuracy. The only way to increase that is to subscribe to Sangoma's CPD (call progress detection). Alternately, you can create hotkeys for your agents. They can easily dispose call (with just pressing a "hotkey") and move on to the next.

please give an example how to create a hotkey

    (1-2/2)     Go to top