GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

07/13/2022

07:10 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: Agents on softphones only

Greeting
is there a way to use only softphones for agents
without a web interface?
so I mean:
agent run Zoiper fo... Anton Satskiy

04/07/2022

07:24 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #8717: Dashboard not showing Dropped calls

Nick Merlino wrote in #note-3:
> It shows 0 dropped calls around 5 pm (etc).
yes but if u SEE on the right
it show... Anton Satskiy

06/30/2021

08:35 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: Asterisk not selectable in GUI - GOWebRTC Dialer Settings

Demian Lizandro Biscocho wrote in message#20357:
> You need to do it manually via Asterisk conf files. It's not avai... Anton Satskiy

06:27 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: No call on agent log in

i think it is a network issue
thanks
Anton Satskiy

04:12 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Goautodial 4 Suoervisor No recordings, Statistics, etc.

i have similar issue
https://goautodial.org/issues/8702 Anton Satskiy

03:42 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: call data not showing in web panel of agent

GOauto4 git updated
i disable WEBRTC and we use soft phones
the problem is than from time to tile there is a co... Anton Satskiy

06/29/2021

03:54 PM GOautodial Open Source Omni-channel Contact Center Suite Bug #8717: Dashboard not showing Dropped calls

Wittie Manansala wrote in #note-1:
> Hi,
>
> Are your referring to this?
>
> !dash1.png!
>
> Thanks
ok ... Anton Satskiy

02:53 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: SUPERVISOR cant See any CAMPAIGN

Hi there i created a bug
but by Wittie Manansala thinking that it is not
thats why asking support from here
... Anton Satskiy

12:47 AM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: option for agent to see his call logs

Hi there
is it possible for an agent to see his calls logs
Regards Anton Satskiy

06/24/2021

07:22 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: HUNGUP????

yes if server timezone= settings time zone everything OK Anton Satskiy