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the call is dropped

Added by Igor Baev almost 2 years ago

Hello, periodically for some operators after the end of the call, the call is dropped. Deleting a user and creating a new one helps. Perhaps there is a solution to this problem?


Replies (5)

RE: the call is dropped - Added by Jackie Alfonso almost 2 years ago

Igor Baev wrote:

Hello, periodically for some operators after the end of the call, the call is dropped. Deleting a user and creating a new one helps. Perhaps there is a solution to this problem?

Hi Igor,

Can you please elaborate more on the issue? does the operator still talking with the client then the suddenly drop?

RE: the call is dropped - Added by Igor Baev almost 2 years ago

the operator ends the call, sets the status, at this moment the connection between the softphone and the server is terminated (the call ends), the operator has to re-enter the company to continue working, and this continues until you delete and re-create the operator

RE: the call is dropped - Added by Jackie Alfonso almost 2 years ago

Igor Baev wrote in RE: the call is dropped:

the operator ends the call, sets the status, at this moment the connection between the softphone and the server is terminated (the call ends), the operator has to re-enter the company to continue working, and this continues until you delete and re-create the operator

Hi,

Can you please provide some CLI logs when this issue happens? and screenshot as well.
please confirm if your agent is also hanging-up the call on the softphone.

RE: the call is dropped - Added by heritag eericsson 10 months ago

The conversation finishes and the softphone loses contact with the server; the operator must log back in before continuing work, and so on until the operator is deleted and re-created.
phrazle

RE: the call is dropped - Added by Wittie Manansala 4 months ago

Hello,

Which of the two steps below did you follow?

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Enable_Softphones

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Enable_Softphones_Registration_per_User

Please also provide your asterisk CLI screenshot when the error occurs.

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