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Transfer HANGUP XFER LINE button does not work.

Added by Kirill Ragimov over 3 years ago

It is impossible to click on this button to return to the subscriber, is it possible to get detailed instructions on the call transfer function, including what the consultation means


Replies (6)

RE: Transfer HANGUP XFER LINE button does not work. - Added by Kirill Ragimov over 3 years ago

Yes. I saw this instruction, but it contains a scenario when subscriber B picked up the phone and we connect subscriber A and subscriber B.

In my script, we did not get through to Subscriber B, and we need to return to Subscriber A.

RE: Transfer HANGUP XFER LINE button does not work. - Added by Kirill Ragimov over 3 years ago

The problem is still urgent.
In the first video, when manually called, everything works correctly.
https://youtu.be/IlfX0dIo87w

In the second video with a predictive dialing when clicking on HANGUP XFER LINE
The call is not dropped but continues.
https://youtu.be/Oyghm-E4MyQ

RE: Transfer HANGUP XFER LINE button does not work. - Added by Wittie Manansala over 3 years ago

Hi,

Please provide also the asterisk CLI of those 2 videos you posted for us to review

Thanks

RE: Transfer HANGUP XFER LINE button does not work. - Added by Wittie Manansala over 3 years ago

Try this steps:

1. Make sure Dial Prefix for 3-way Calls in your campaign is empty or no values
2. Login as agent
3. Call the test number
4. Click transfer button
5. Set the NUMBER TO DIAL
6. Click Park Customer Dial
7. Click X or exit Transfer Conference Functions
8. Click Park Call Button

If you still encountering issue please provide only the asterisk CLI from the steps 3-8.

Thanks

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