GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

02/26/2024

09:11 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: SIP status remap

hello, due to the fact that more and more "smart voice secretaries" are beginning to come across, the built-in functi... Kirill Ragimov

02/12/2024

08:49 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: SIP status remap

Hi, I'm also interested in a similar question.
There is a handler that checks the call for a "smart answering machin... Kirill Ragimov

09/25/2023

09:31 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: outgoing caller call with IVR playback

Hello, faced with a problem,
You need to call the pool of clients and notify them about the office move using a robo... Kirill Ragimov

01/07/2023

11:43 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: problem is in the vicidial_agent_log table

hi,
agent vicidial_agent_log table Kirill Ragimov

10/13/2022

11:33 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

PREDECTIVE Kirill Ragimov

11:32 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hi, AUTODIAL Kirill Ragimov

11:31 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: problem is in the vicidial_agent_log table

Hi, the problem is in the vicidial_agent_log table, according to the unloading from the table, the agent in GAD spent... Kirill Ragimov

10/05/2022

07:52 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hello, I'm looking at the vicidial_callback table and I see that some rows switch to the INACTIVE status before 21 da... Kirill Ragimov

09/02/2022

09:02 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hi, do I understand correctly
ACTIVE - waiting for the callback time
LIVE - The callback time has come, is about to... Kirill Ragimov

08/09/2022

02:13 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hi Jackie Alfonso,
please tell me what the ACTIVE/INACTIVE/LIVE statuses depend on and why this or that status is as... Kirill Ragimov