GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

06/13/2024

03:14 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: callback calendar

Hi, I'll be waiting for the developer's response Kirill Ragimov

06/11/2024

09:41 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: callback calendar

Hi, how can I translate the modular callback window into another language to translate the days of the week and month... Kirill Ragimov

02/26/2024

09:11 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: SIP status remap

hello, due to the fact that more and more "smart voice secretaries" are beginning to come across, the built-in functi... Kirill Ragimov

02/12/2024

08:49 PM GOautodial Open Source Omni-channel Contact Center Suite Open discussion: RE: SIP status remap

Hi, I'm also interested in a similar question.
There is a handler that checks the call for a "smart answering machin... Kirill Ragimov

09/25/2023

09:31 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: outgoing caller call with IVR playback

Hello, faced with a problem,
You need to call the pool of clients and notify them about the office move using a robo... Kirill Ragimov

01/07/2023

11:43 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: problem is in the vicidial_agent_log table

hi,
agent vicidial_agent_log table Kirill Ragimov

10/13/2022

11:33 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

PREDECTIVE Kirill Ragimov

11:32 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hi, AUTODIAL Kirill Ragimov

11:31 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: problem is in the vicidial_agent_log table

Hi, the problem is in the vicidial_agent_log table, according to the unloading from the table, the agent in GAD spent... Kirill Ragimov

10/05/2022

07:52 PM GOautodial Open Source Omni-channel Contact Center Suite GOautodial Help: RE: Description vicidial_callbacks table

Hello, I'm looking at the vicidial_callback table and I see that some rows switch to the INACTIVE status before 21 da... Kirill Ragimov