GOautodial Open Source Omni-channel Contact Center Suite

Hi Steve,

What are the CPU Load, Memory and current resources and output when you encounter this error.

12core CPU, 32gb RAM, CPU load 0.01 and less than 1gb memory in use.

Is only test calls on new server, only 1 agent logged in and manual calls.

Sometimes also throws this error:

Error in `asterisk': malloc(): memory corruption:

Hi,

We did a gitpull test to our test server and found no issue in it. Meanwhile, could you answer the questions below so we can easily point out the issue?

1. How many calls can you make before the asterisk crash?

2. Provide us the gitpul output when you updated the server.

2. Temporarily change the audio codecs to ulaw. We will also do a test of different codecs.

Sometimes is 1 call, another it can be 10 calls.

• Error in `asterisk': corrupted size vs. prev_size: 0x00007f1bc0006ac0 ***
  ===== Backtrace: =========
  /lib64/libc.so.6(+0x7f7c4)[0x7f1bced987c4]
  /lib64/libc.so.6(+0x818bb)[0x7f1bced9a8bb]
  asterisk(ast_frame_free+0x37)[0x4ecc37]
  /usr/lib64/asterisk/modules/app_dial.so(+0x7631)[0x7f1b752de631]
  /usr/lib64/asterisk/modules/app_dial.so(+0xae1a)[0x7f1b752e1e1a]
  /usr/lib64/asterisk/modules/app_dial.so(+0xceb6)[0x7f1b752e3eb6]
  asterisk(pbx_exec+0xb9)[0x53c9d9]
  asterisk[0x535264]
  asterisk[0x53622e]
  asterisk(ast_pbx_run_args+0x2e)[0x5376ee]
  asterisk[0x53785e]
  asterisk[0x59a8ee]
  /lib64/libpthread.so.0(+0x7e65)[0x7f1bcf846e65]
  /lib64/libc.so.6(clone+0x6d)[0x7f1bcee1788d] ======= Memory map: ========

• Error in `asterisk': free(): invalid next size (normal): 0x00007f2528004250 ***
  ===== Backtrace: =========
  /lib64/libc.so.6(+0x81679)[0x7f2566650679]
  asterisk(ast_frame_free+0x37)[0x4ecc37]
  /usr/lib64/asterisk/modules/app_dial.so(+0x7631)[0x7f250cd6d631]
  /usr/lib64/asterisk/modules/app_dial.so(+0xae1a)[0x7f250cd70e1a]
  /usr/lib64/asterisk/modules/app_dial.so(+0xceb6)[0x7f250cd72eb6]
  asterisk(pbx_exec+0xb9)[0x53c9d9]
  asterisk[0x535264]
  asterisk[0x53622e]
  asterisk(ast_pbx_run_args+0x2e)[0x5376ee]
  asterisk[0x53785e]
  asterisk[0x59a8ee]
  /lib64/libpthread.so.0(+0x7e65)[0x7f25670fce65]
  /lib64/libc.so.6(clone+0x6d)[0x7f25666cd88d] ======= Memory map: ========

Try switching back to app_meetme (instead of app_konference) and see if that helps. We've had some instances where Asterisk crashes when using app_konference but runs well on app_meetme. We haven't been able to do a full debug though.

To switch to app_meetme, just uncomment the entries that has "meetme" in /etc/asterisk/extensions.conf and comment the entries in /etc/asterisk/extensions-goautodial.conf that has "konference".

Seems could be an issue with Dahdi. Dahdi starts, doesnt find modules to load, and then shuts down. I have seen on the forum issues with the kernel.

DKMS: add completed.
Error! echo
Your kernel headers for kernel 4.15.0-15-lowlatency cannot be found at
/lib/modules/4.15.0-15-lowlatency/build or /lib/modules/4.15.0-15-lowlatency/

This is a scratch install, I have kernel 3.10, and yes kernel-headers are installed. Do we need to change the kernel? I have only found 4.4 or 5 available in elrepo

We use the latest DAHDI from: https://downloads.asterisk.org/pub/telephony/dahdi-linux-complete/. You would also need kernel (version 5) and kernel-devel packages in the Elrepo.

Demian Lizandro Biscocho wrote in RE: Asterisk issues new install:

Try switching back to app_meetme (instead of app_konference) and see if that helps. We've had some instances where Asterisk crashes when using app_konference but runs well on app_meetme. We haven't been able to do a full debug though.

To switch to app_meetme, just uncomment the entries that has "meetme" in /etc/asterisk/extensions.conf and comment the entries in /etc/asterisk/extensions-goautodial.conf that has "konference".

i have tested with app_meetme
and it is working good

so how to figure out a problem with app_konference???