GOautodial Open Source Omni-channel Contact Center Suite

Yes its possible.

If its possible, how this can be done?

Hi,

What is your survey call flow. Are you referring to Voice broadcast.

I couldn't say that it survey. It's client status notification(different record for different status).

So yes, we can call it voice broadcast.

Hi,

Please explain more about It's client status notification(different record for different status). for us to review and give you advise what campaign type you'll be using.

Thank you

We have 4 different records depening on 4 different status. The goal is to call clients and inform them about their current status with no online agents. Kind of autoinformer.

Good day!

Tell me there is a solution to our question?

Anton Artemenko wrote:

Good day!

Tell me there is a solution to our question?

Hi Anton,

Yes the best solution for your question is the VOICE BROADCAST.

Could you tell me how to choose the type of VOICE BROADCAST? Unfortunately I can not find this type of campaign in GOautodial

Hello!
Colleagues, I have the same problem and the exact same question. Who can help?
If instead of SURVEY to use VOICE BROADCAST, then how to do it? I can not find him in Goautodial web interface.

Hi,

Once you create a campaign select SURVEY PRESS 1. then upload the audio file that you will use.
after that on the advance settings of the campaign select on "Survey Method: Campaign" on this option the system will automatically dial the numbers of your prospect client with no agent intervention. and you may also assign the DTMF numbers on the advance settings.

Thank you!

We are setting it up, but without registering an agent with a campaign, the calls do not start. Screenshots of campaign settings in the attachment. Maybe some settings are not correct to start a call without registering an agent?

system will automatically dial the numbers of your prospect client with no agent intervention

Yes, the system starts to call without an agent, but only after registering at least 1 agent.
But it is necessary for the system to automatically start dialing without registering an agent.

Hi,

Please make sure your audio file is 16bit Mono 8k PCM WAV audio files and in Campaign>Advance Settings> Survey Method = DID.

Thanks

For the test, I created a new campaign, set Survey Method = DID, but unfortunately the call list does not start! What could be the problem?

Anton Artemenko wrote:

For the test, I created a new campaign, set Survey Method = DID, but unfortunately the call list does not start! What could be the problem?

Starts dialing only if add agent to the vicidial_live_agents table for the Survey press campaign

Hi,

Try to update your server we have fix some bugs in survey. For more details please visit https://goautodial.org/issues/7510

Thanks

Hello, i'm facing the same issue with the lastest version, the campaign does not start single, only starts if i log in at least 1 agent

Hi,

It means your Survey Method is set to Campaign.

Feel free to test DID and Call Menu those 2 features is using remote agents it means campaign will start calling once you've activated the campaign.

Thanks

Wittie Manansala wrote:

Hi,

It means your Survey Method is set to Campaign.

Feel free to test DID and Call Menu those 2 features is using remote agents it means campaign will start calling once you've activated the campaign.

Thanks

Thank you so much for your help, it works like a charm !!