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Feature #7510

Survey Campaign Additional Settings

Added by Levy Ryan Nolasco 4 months ago. Updated 21 days ago.

Status:
Closed
Priority:
High
Category:
Features
Start date:
06/12/2019
Due date:
% Done:

100%

Estimated time:

Description

Hi Team,

Please update and add the following settings on a survey campaign if the Survey Method is set to CAMPAIGN (See SMCamp1.png)

1. Campign Recording option should be visible. (See SMCamp2.png)
2. Campign Recording Filename option should be visible. (See SMCamp3.png)



4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. (See SMCamp4.png and SMCamp5.png)
5. Update the spelling of Maxx Calls per Seconds to Max Calls per Seconds. (See SMCamp4.png)

SMCamp1.png (6.44 KB) SMCamp1.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp2.png (5 KB) SMCamp2.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp3.png (6.65 KB) SMCamp3.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp4.png (4.58 KB) SMCamp4.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp5.png (23.3 KB) SMCamp5.png Levy Ryan Nolasco, 06/12/2019 03:13 PM
survey1.PNG (41.7 KB) survey1.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
survey2.PNG (44.7 KB) survey2.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
survey5.PNG (38.3 KB) survey5.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
srvycamp1.png (50.8 KB) srvycamp1.png Levy Ryan Nolasco, 06/18/2019 02:56 PM
no-channels.PNG (60 KB) no-channels.PNG Thom Bernarth Patacsil, 06/19/2019 05:47 AM
srvycampnew.png (38.2 KB) srvycampnew.png Levy Ryan Nolasco, 06/19/2019 03:48 PM
no-channels2.PNG (45.8 KB) no-channels2.PNG Thom Bernarth Patacsil, 06/20/2019 08:14 AM
sv1.png (19.2 KB) sv1.png Jackie Alfonso, 09/26/2019 01:07 AM
sv2.png (38.1 KB) sv2.png Jackie Alfonso, 09/26/2019 01:07 AM
sv3.png (22.4 KB) sv3.png Jackie Alfonso, 09/26/2019 01:07 AM
sv4.png (42.2 KB) sv4.png Jackie Alfonso, 09/26/2019 01:07 AM

History

#1 Updated by Thom Bernarth Patacsil 4 months ago

  • Status changed from New to In Progress

#2 Updated by Thom Bernarth Patacsil 4 months ago

  • Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil
  • % Done changed from 0 to 50

#3 Updated by Thom Bernarth Patacsil 4 months ago

Hi sir, kindly test this on the Dev Server. Thank you

1. Added the Campaign Recording and Campaign Recording Filename options when the survey method is changed to Campaign

2. Updated the spelling of Maxx Calls Per Second to Max Calls Per Second

#4 Updated by Levy Ryan Nolasco 4 months ago

Hi,

Thanks for the update.

1. Campign Recording option should be visible. (See SMCamp2.png) - Working
2. Campign Recording Filename option should be visible. (See SMCamp3.png)* - Working
4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks.* - Pending
5. Update the spelling of Maxx Calls per Seconds to Max Calls per Seconds. (See SMCamp4.png)* - Working

#5 Updated by Thom Bernarth Patacsil 4 months ago

  • Status changed from In Progress to Feedback
  • % Done changed from 80 to 100

#6 Updated by Levy Ryan Nolasco 4 months ago

  • Status changed from Feedback to In Progress
  • % Done changed from 100 to 80

Hi sir Thom,

May pending pa po.

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks.* - Pending

#7 Updated by Levy Ryan Nolasco 4 months ago

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. - Working

Additional
6. On the Campaign Wizard when creating a survey campaign on the Number of Channels field the minimum value should be 1. It should not be blank.

#8 Updated by Thom Bernarth Patacsil 4 months ago

Hi sir,

Added a function when the field is blank, the value will be set to '1'. Please test this on the CS server.

#9 Updated by Levy Ryan Nolasco 4 months ago

Thanks sir Thom.

It works well on campaign wizard. Setting it to blank and clicking next will set it back to 1 or its default value. However, After the campaign has been created and if you set the campaign survey method to DID and set the channels to blank then hit save you will not be able to put any numbers on it.

1. Create a survey camp.
2. While survey method is set to DID leave the channels to blank.
3. Set the survey method back to Campaign and Save.
4. You will not be able to put any date on the channels field.

#10 Updated by Thom Bernarth Patacsil 4 months ago

Hi sir,

Added a function when the field is blank, the value will be set to '1' just like in adding a campaign to avoid submitting an empty number of channels field. Please test this on the CS server.

#11 Updated by Levy Ryan Nolasco 4 months ago

  • Status changed from In Progress to Resolved

Hi sir Thom,

It works well. I put 000 and it went back to 1. Thanks!

#12 Updated by Wittie Manansala 4 months ago

  • Status changed from Resolved to Closed

#13 Updated by Tristan Kendrick Biscocho 23 days ago

  • Status changed from Closed to Feedback

Hi Team,

Hopper level on campaign is locked and reverts to the default value of 100. If you change it to 1000 and hit submit the value goes back to 100.

#14 Updated by Wittie Manansala 23 days ago

  • Priority changed from Normal to High

#15 Updated by Jackie Alfonso 22 days ago

Hi Thom,

Thanks for the update. based on my test changing the hopper level is now working.

change to hopper level 50

change to hopper level 700

#16 Updated by Thom Bernarth Patacsil 22 days ago

Hopper level isn't saving if Survey Campaign is chosen. Fixed by adding an entry in the API.
Only displaying 100 as the max value on the queue hopper. Fixed by removing the limit in the API.

#17 Updated by Jackie Alfonso 21 days ago

  • Status changed from Feedback to Closed

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