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Feature #7510

Survey Campaign Additional Settings

Added by Levy Ryan Nolasco about 1 month ago. Updated 17 days ago.

Status:
Closed
Priority:
Normal
Category:
Features
Start date:
06/12/2019
Due date:
% Done:

100%

Estimated time:

Description

Hi Team,

Please update and add the following settings on a survey campaign if the Survey Method is set to CAMPAIGN (See SMCamp1.png)

1. Campign Recording option should be visible. (See SMCamp2.png)
2. Campign Recording Filename option should be visible. (See SMCamp3.png)



4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. (See SMCamp4.png and SMCamp5.png)
5. Update the spelling of Maxx Calls per Seconds to Max Calls per Seconds. (See SMCamp4.png)

SMCamp1.png (6.44 KB) SMCamp1.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp2.png (5 KB) SMCamp2.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp3.png (6.65 KB) SMCamp3.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp4.png (4.58 KB) SMCamp4.png Levy Ryan Nolasco, 06/12/2019 03:12 PM
SMCamp5.png (23.3 KB) SMCamp5.png Levy Ryan Nolasco, 06/12/2019 03:13 PM
survey1.PNG (41.7 KB) survey1.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
survey2.PNG (44.7 KB) survey2.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
survey5.PNG (38.3 KB) survey5.PNG Thom Bernarth Patacsil, 06/13/2019 06:47 AM
srvycamp1.png (50.8 KB) srvycamp1.png Levy Ryan Nolasco, 06/18/2019 02:56 PM
no-channels.PNG (60 KB) no-channels.PNG Thom Bernarth Patacsil, 06/19/2019 05:47 AM
srvycampnew.png (38.2 KB) srvycampnew.png Levy Ryan Nolasco, 06/19/2019 03:48 PM
no-channels2.PNG (45.8 KB) no-channels2.PNG Thom Bernarth Patacsil, 06/20/2019 08:14 AM

History

#1 Updated by Thom Bernarth Patacsil about 1 month ago

  • Status changed from New to In Progress

#2 Updated by Thom Bernarth Patacsil about 1 month ago

  • Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil
  • % Done changed from 0 to 50

#3 Updated by Thom Bernarth Patacsil about 1 month ago

Hi sir, kindly test this on the Dev Server. Thank you

1. Added the Campaign Recording and Campaign Recording Filename options when the survey method is changed to Campaign

2. Updated the spelling of Maxx Calls Per Second to Max Calls Per Second

#4 Updated by Levy Ryan Nolasco about 1 month ago

Hi,

Thanks for the update.

1. Campign Recording option should be visible. (See SMCamp2.png) - Working
2. Campign Recording Filename option should be visible. (See SMCamp3.png)* - Working
4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks.* - Pending
5. Update the spelling of Maxx Calls per Seconds to Max Calls per Seconds. (See SMCamp4.png)* - Working

#5 Updated by Thom Bernarth Patacsil about 1 month ago

  • Status changed from In Progress to Feedback
  • % Done changed from 80 to 100

#6 Updated by Levy Ryan Nolasco about 1 month ago

  • Status changed from Feedback to In Progress
  • % Done changed from 100 to 80

Hi sir Thom,

May pending pa po.

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks.* - Pending

#7 Updated by Levy Ryan Nolasco about 1 month ago

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. - Working

Additional
6. On the Campaign Wizard when creating a survey campaign on the Number of Channels field the minimum value should be 1. It should not be blank.

#8 Updated by Thom Bernarth Patacsil about 1 month ago

Hi sir,

Added a function when the field is blank, the value will be set to '1'. Please test this on the CS server.

#9 Updated by Levy Ryan Nolasco about 1 month ago

Thanks sir Thom.

It works well on campaign wizard. Setting it to blank and clicking next will set it back to 1 or its default value. However, After the campaign has been created and if you set the campaign survey method to DID and set the channels to blank then hit save you will not be able to put any numbers on it.

1. Create a survey camp.
2. While survey method is set to DID leave the channels to blank.
3. Set the survey method back to Campaign and Save.
4. You will not be able to put any date on the channels field.

#10 Updated by Thom Bernarth Patacsil 29 days ago

Hi sir,

Added a function when the field is blank, the value will be set to '1' just like in adding a campaign to avoid submitting an empty number of channels field. Please test this on the CS server.

#11 Updated by Levy Ryan Nolasco 29 days ago

  • Status changed from In Progress to Resolved

Hi sir Thom,

It works well. I put 000 and it went back to 1. Thanks!

#12 Updated by Wittie Manansala 17 days ago

  • Status changed from Resolved to Closed

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