GOautodial Open Source Omni-channel Contact Center Suite » Version4

Hi sir, kindly test this on the Dev Server. Thank you

1. Added the Campaign Recording and Campaign Recording Filename options when the survey method is changed to Campaign

2. Updated the spelling of Maxx Calls Per Second to Max Calls Per Second

Hi sir Thom,

May pending pa po.

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks.* - Pending

4. Campaign Autodial Ratio/Level should adjust according to what is set on the server settings Max Trunks. - Working

Additional
6. On the Campaign Wizard when creating a survey campaign on the Number of Channels field the minimum value should be 1. It should not be blank.

Hi sir,

Added a function when the field is blank, the value will be set to '1'. Please test this on the CS server.

Thanks sir Thom.

It works well on campaign wizard. Setting it to blank and clicking next will set it back to 1 or its default value. However, After the campaign has been created and if you set the campaign survey method to DID and set the channels to blank then hit save you will not be able to put any numbers on it.

1. Create a survey camp.
2. While survey method is set to DID leave the channels to blank.
3. Set the survey method back to Campaign and Save.
4. You will not be able to put any date on the channels field.

Hi sir,

Added a function when the field is blank, the value will be set to '1' just like in adding a campaign to avoid submitting an empty number of channels field. Please test this on the CS server.

Hi sir Thom,

It works well. I put 000 and it went back to 1. Thanks!

Hi Team,

Hopper level on campaign is locked and reverts to the default value of 100. If you change it to 1000 and hit submit the value goes back to 100.

Hi Thom,

Thanks for the update. based on my test changing the hopper level is now working.

change to hopper level 50

change to hopper level 700