GOautodial Open Source Omni-channel Contact Center Suite

Is your GOautodial server on a network with a DHCP server? It needs to get a valid IP address once it restarts after the installation.

I am using static address on my network......cause i have vlan segmentations. So assign a static IP address to the server after installation
and then i update the server IP. But even the phones IP address aren't changing they still remain on 127.0.0.1 address.

Try having a DHCP server in your VLAN segment. That's what happens if the GOautodial server doesn't get an IP address after reboot. You then need to manually change the IP address settings in the database.

Get the complete IP address from the DB:

mysql -p asterisk
mysql> select server_ip from servers;

Then run:

update_server_ip

I have run in to this aswell the fix i found that does the trick is

after install run the update_server_ip

set your new ip

run update_server_ip again then you will see your new ip when it asks for the ip you want to update but this will be our ip you just updated previously
even though your ip is listed type "127.0.0.1Mask:2" without quotes.

then enter .

it will ask for the new ip but again your existing ip should be there if your ip isnt there by default just type your ip again so just press enter again & y
that will be you all done

i have found that nearly every instalation i have to run the update_server_ip to change 127.0.0.1Mask:255 to my new ip but for some reason some of the ip settings oly reconize 127.0.0.1Mask:2 so you have to do it again

hope this help for futur installs
PAul

paul hughes wrote:

I have run in to this aswell the fix i found that does the trick is

after install run the update_server_ip

set your new ip

run update_server_ip again then you will see your new ip when it asks for the ip you want to update but this will be our ip you just updated previously
even though your ip is listed type "127.0.0.1Mask:2" without quotes.

then enter .

it will ask for the new ip but again your existing ip should be there if your ip isnt there by default just type your ip again so just press enter again & y
that will be you all done

i have found that nearly every instalation i have to run the update_server_ip to change 127.0.0.1Mask:255 to my new ip but for some reason some of the ip settings oly reconize 127.0.0.1Mask:2 so you have to do it again

hope this help for futur installs
PAul

Hi
Please can you give us more information about update_server_ip ?
I setup my network in the install screen ( partition , langage , etc ) but after reboot the ip adresse is not updated and we can't log goadmin , I must change manualy information in config files , after that I can log by admin but no way to 'login to dial ' alwyse problem authentification after log agent !!
by the way no files is configured correctly see https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4
It s same the configuration in setup process not work and we have all file empty !!??
for infiormation I am not a newby and I am installed many vicidial VM machine , but I am blocked in goautodial ?
why the setup process not fixed ip adresses correctly ?
I use VM in ESXi environment and the NIC have name laike ens1xx not eth0 , is this the cause ?

Hi,

If no IP set on nano /var/www/html/php/goCRMAPISettings.php means during your installation no IP set in your VM Machine. During installation make sure before you click BEGIN INSTALLATION all INSTALLATION SUMMARY are no warning or errors.

To check your server settings Please go over https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4 > Administration Gui Settings and Configuration Files to check

Note:
192.168.22.9 should be your private IP or Public IP that configure in your server.

Thanks