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Call not come in agent

Added by Salah BOUABID over 6 years ago

Hello
I installed goautodial CE 2.1 from the iso and i configured the an outbound company
I have connected calls in calls queue but the calls not come to the agent
I have in attacgement a print screen from the agent screen

Please help me

Thanks

Screenshot_3.png (54 KB) Screenshot_3.png

Replies (5)

RE: Call not come in agent - Added by striker 247 over 6 years ago

show the screenshot of the realtime screen?

how many agents are logged in?

regards
striker
www.striker24x7.blogspot.com

RE: Call not come in agent - Added by Salah BOUABID over 6 years ago

I have tested with 1 agent

Screenshot_4.png (64.9 KB) Screenshot_4.png

RE: Call not come in agent - Added by striker 247 over 6 years ago

login to your server console and type screen -list and post the output here

Goto ADMIN--SERVERS- check what ip is showing there

regards
striker
www.striker24x7.blogspot.com

RE: Call not come in agent - Added by DialerWala.com provide support for Goautodial and elastix over 6 years ago

you can have live support on whatsapp. All you need to do is just open this url on your mobile phone with any browser.
http://tinyurl.com/y9ltxanb
Best Regards,
?? ?Dialerwala.

RE: Call not come in agent - Added by Ankit Aparajey over 6 years ago

Hello,

this could be the problem if your server is having different IPs configured for Phone and for dialer, you can use following command in root and see if it helps you.

/usr/share/astguiclient/ADMIN_update_server_ip.pl --old-server_ip=127.0.0.1Mask:2

If you have any query, please feel free to reach my team.

Thank You
incorpus TeleNetworks
Skype : incorpus.support
email :

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