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How agents can handle a server??

Added by ete ete almost 8 years ago

I have a Goautodial server with 4Gb of RAM and Intel(R) Xeon(R) CPU E5-2683 v3 @ 2.00GHz CPU.
When there are more than 35 agents the system is very slow and the waiting is up to 3 minutes.
RAM is always 99% of capacity.
Can you please guide how to fix this and to reduce the waiting?


Replies (2)

RE: How agents can handle a server?? - Added by striker 247 almost 8 years ago

in my experience 4Gb Ram Intel xeon Dual core can handle 10 to 15 agents in autodial mode.
8Gb ram 8core 20- 30 agents..

regards
striker
www.striker24x7.blogspot.com

RE: How agents can handle a server?? - Added by Ankit Aparajey over 7 years ago

hello,

you can check this in 2 ways:

1. you can allow 15 agents at a time and see what is the status of server like striker said above.
2. instead you can use vicidialnow in place of goautodial, it helps to reduce load on server a lot.

Thank you
incorpus telenetworks
skype : incorpus.support
email :

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