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Feature #7662

Enable custom caller ID & AC-CID

Added by Wittie Manansala 5 months ago. Updated 3 months ago.

Status:
Closed
Priority:
Normal
Category:
Bugs
Target version:
Start date:
10/05/2019
Due date:
10/11/2019
% Done:

100%

Estimated time:

Description

Hi Thom,

Please add AC-CID or Custom CallerID Feature in our GADv4.

Details:
Custom CallerID (Should be added under Campaign Settings )
-When set to Y, this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead. This option will disable the list CallerID Override if there is a CID present in the security_phrase field. Default is N. When set to AREACODE you have the ability to go into the AC-CID submenu and define multiple callerids to be used per areacode.

CAMPAIGN CID AREACODES

If the System Setting for Areacode CIDs is enabled and the Campaign setting for Use Custom CallerID is set to AREACODE then you have the ability to define Areacode CIDs that will be used when outbound calling to leads in this specific campaign. You can add multiple callerIDs per areacode and you can activate and deactivate them each in real time. If more than one callerID is active for a specific areacode then the system will use the callerid that has been used the least number of times today. If no callerIDs are active for the areacode then the campaign CallerID or list override CallerID will be used

Thanks

AC-CID1.png (21.4 KB) AC-CID1.png Wittie Manansala, 10/04/2019 08:12 PM
Custom_Callerid.png (7.84 KB) Custom_Callerid.png Wittie Manansala, 10/04/2019 08:12 PM
AC1.PNG (51.9 KB) AC1.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC2.PNG (98.1 KB) AC2.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC3.PNG (54.8 KB) AC3.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC4.PNG (58.8 KB) AC4.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC5.PNG (60.5 KB) AC5.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC6.PNG (57.8 KB) AC6.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC7.PNG (59.3 KB) AC7.PNG Thom Bernarth Patacsil, 10/22/2019 06:44 AM
AC-CID_a.png (26.4 KB) AC-CID_a.png Wittie Manansala, 10/22/2019 09:20 PM
cid1.png (27.9 KB) cid1.png Jackie Alfonso, 10/23/2019 04:32 AM
cid2.png (27.1 KB) cid2.png Jackie Alfonso, 10/23/2019 04:33 AM
thomphone.png (25.7 KB) thomphone.png Jackie Alfonso, 10/23/2019 04:39 AM
chiphone.png (90.6 KB) chiphone.png Jackie Alfonso, 10/23/2019 04:39 AM
defthom.png (20 KB) defthom.png Jackie Alfonso, 10/23/2019 04:45 AM
defchi.png (67 KB) defchi.png Jackie Alfonso, 10/23/2019 04:45 AM
AreacodeCID1.png (36.4 KB) AreacodeCID1.png Levy Ryan Nolasco, 11/22/2019 09:39 AM
AreacodeCID2.png (42.2 KB) AreacodeCID2.png Levy Ryan Nolasco, 11/22/2019 09:39 AM
AreacodeCID3.png (44.2 KB) AreacodeCID3.png Levy Ryan Nolasco, 11/22/2019 09:39 AM
AreacodeCID4.png (43.7 KB) AreacodeCID4.png Levy Ryan Nolasco, 11/22/2019 09:39 AM

History

#1 Updated by Demian Lizandro Biscocho 5 months ago

  • Subject changed from GoAPIv2 - (Custom CallerID & AC-CID Feature) to Enable custom caller ID & AC-CID
  • Due date set to 10/11/2019

#2 Updated by Thom Bernarth Patacsil 5 months ago

  • Status changed from New to In Progress

#3 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 0 to 20

#4 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 20 to 50

#5 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 50 to 60

#6 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 60 to 70

#7 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 70 to 80

#8 Updated by Thom Bernarth Patacsil 4 months ago

  • % Done changed from 80 to 90

#9 Updated by Thom Bernarth Patacsil 4 months ago

Debugging API for modifying areacode

#10 Updated by Thom Bernarth Patacsil 4 months ago

Added a new tab in campaigns page to be used for AC-CID

Click to add a new Areacode

Only Enabled Campaigns will be shown

Duplicate Areacodes for each Campaigns will not be added

Modifying

Deleting

#11 Updated by Wittie Manansala 4 months ago

Hi Thom,

We're unable to add AC-CID in our test server. Please check and Coordinate to Chi for testing.

Thanks

#12 Updated by Jackie Alfonso 4 months ago

Team FYI,

Thom and i tested this feature using our personal phones. and its working properly.

Chi's area code 956 - AC-CID 9974042551
Thom's area code 995 - AC-CID 9560381674
Campaign's default CID - 95612345678

Campaign CID

Created AC-CID

Test Call on Thom's Phone

Test Call on Chi's Phone

Custom Caller ID set to YES or NO.
NO = Will use the default Caller ID of the Campaign
YES = this option allows you to use the security_phrase field in the list table as the CallerID to send out when placing for each specific lead. If this field has no CID in it then the Campaign CallerID defined above will be used instead.

Test Call on Thom's Phone

Test Call on Chi's Phone

#13 Updated by Thom Bernarth Patacsil 4 months ago

  • Status changed from In Progress to Resolved
  • % Done changed from 90 to 100

#14 Updated by Levy Ryan Nolasco 4 months ago

  • Status changed from Resolved to Closed

#15 Updated by Levy Ryan Nolasco 3 months ago

Hi sir Thom,

There's a bug when you enable the Custom CID on the campaign settings. You will see a null CID entry on the Areacode-CID tab. You won't be able to modify or delete it.



#16 Updated by Thom Bernarth Patacsil 3 months ago

  • Status changed from In Progress to Feedback

#17 Updated by Levy Ryan Nolasco 3 months ago

  • Status changed from Feedback to Closed

Thanks sir Thom for the update. I made some test and confirmed it was working properly now.

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