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Bug #6912

closed

goapiv2 bug issue (survey campaign page)

Added by Lois Borce almost 6 years ago. Updated over 4 years ago.

Status:
Closed
Priority:
Normal
Assignee:
Thom Bernarth Patacsil
Category:
Bugs
Target version:
GOautodial Open Source Omni-channel Contact Center Suite - GOautodial CE v4.0
Start date:
07/26/2018
Due date:
% Done:

100%

Estimated time:

Description

unable to upload wav file, stuck in loading status

Files

Download all files
campaign bug.png (50.6 KB) campaign bug.png Lois Borce, 07/26/2018 02:35 PM
1.png (71.5 KB) 1.png Lois Borce, 07/26/2018 04:12 PM
2.png (66.1 KB) 2.png Lois Borce, 07/26/2018 04:12 PM
3.png (72.8 KB) 3.png Lois Borce, 07/26/2018 04:12 PM
4.png (67.2 KB) 4.png Lois Borce, 07/26/2018 04:12 PM
survey1.png (88.2 KB) survey1.png Wittie Manansala, 07/27/2018 06:09 PM
survey2.png (70.2 KB) survey2.png Wittie Manansala, 07/27/2018 06:09 PM
upload_survey1.png (30.2 KB) upload_survey1.png Wittie Manansala, 07/27/2018 10:21 PM
survey_ni_status.png (43.6 KB) survey_ni_status.png John Ezra Gois, 03/27/2019 03:16 AM
nextagentcall2.PNG (7.5 KB) nextagentcall2.PNG Thom Bernarth Patacsil, 11/04/2019 07:18 AM
nextagentcall1.PNG (52.9 KB) nextagentcall1.PNG Thom Bernarth Patacsil, 11/04/2019 07:18 AM
ammessageexten.png (31.1 KB) ammessageexten.png Thom Bernarth Patacsil, 11/05/2019 04:46 AM
WavUploadSurvey2.PNG (60.3 KB) WavUploadSurvey2.PNG Thom Bernarth Patacsil, 11/22/2019 04:01 AM
WavUploadSurvey1.PNG (55.9 KB) WavUploadSurvey1.PNG Thom Bernarth Patacsil, 11/22/2019 04:01 AM
WavUploadSurvey3.PNG (40.9 KB) WavUploadSurvey3.PNG Thom Bernarth Patacsil, 11/22/2019 04:01 AM
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 #1

Updated by Lois Borce almost 6 years ago

getting an error when uploading wav file




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 #2

Updated by Wittie Manansala almost 6 years ago

  • Subject changed from goapiv2 bug issue (campaign page) to goapiv2 bug issue (survey campaign page)
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 #3

Updated by Demian Biscocho almost 6 years ago

  • Status changed from New to Feedback
  • Assignee set to Tristan Kendrick Biscocho
  • % Done changed from 0 to 100

Updates applied. Creating survey campaigns should be good to go. Please test and confirm.

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 #4

Updated by Wittie Manansala almost 6 years ago

Team,

Same issue di makapag-create ng survey campaign.

Thanks

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 #5

Updated by Wittie Manansala almost 6 years ago

Team,

Nakakapag create na ng Survey Campaign.

Eto lang mga issues:

Survey Issues:
Campaign Wizard 2nd step audio upload - walang na-uupload na audio file:

Minimum Hopper Level - ayaw mag-save
Next Agent Call: pag LONGEST WAITING TIME sinet mo nagiging RANDOM
Answering Machine Message: ayaw mag-save ng audio file na sinet
WaitForSilence Options: ayaw mag save pag ginawa mo blank
Survey Not interested audio file: [Audio Chooser] walang lumalabas ng audio files
Survey Not interested status: Not Interested lang ang nag-sasave na disposition. Pwde din gawin na lang textbox gaya ng Survey Third Status at Survey Fourth Status.
Survey Third Audio File: [Audio Chooser] walang lumalabas ng audio files
Survey Fourth Audio File: [Audio Chooser] walang lumalabas ng audio files

Thanks

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 #6

Updated by Wittie Manansala over 5 years ago

Team,

Same issue.

Thanks

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 #7

Updated by Levy Ryan Nolasco about 5 years ago

  • Status changed from Feedback to In Progress
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 #8

Updated by Levy Ryan Nolasco about 5 years ago

  • Assignee changed from Demian Biscocho to Alexander Jim Abenoja
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 #9

Updated by Alexander Jim Abenoja about 5 years ago

  • Assignee changed from Alexander Jim Abenoja to John Ezra Gois
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 #10

Updated by John Ezra Gois about 5 years ago

Survey Not Interested Status - Changed to textbox. Same format with Survey Third Status and Survey Fourth Status.

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 #11

Updated by John Ezra Gois about 5 years ago

[Audio Chooser] for Survey Not Interested Audio, Survey Third Audio and Survey Fourth Audio should be able to display the audio files by now.

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 #12

Updated by OP Chauhan about 5 years ago

Check folder permission or server IP

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 #13

Updated by Levy Ryan Nolasco over 4 years ago

  • Category set to Bugs
  • Assignee changed from John Ezra Gois to Alexander Jim Abenoja
  • Target version set to GOautodial CE v4.0

Update Survey Issues:
Campaign Wizard 2nd step audio upload - walang na-uupload na audio file - Pending
Minimum Hopper Level - Working
Next Agent Call: pag LONGEST WAITING TIME sinet mo nagiging RANDOM - Pending
Answering Machine Message: ayaw mag-save ng audio file na sinet - Pending
WaitForSilence Options: ayaw mag save pag ginawa mo blank - Working
Survey Not interested audio file: [Audio Chooser] walang lumalabas ng audio files - Working
Survey Not interested status: Not Interested lang ang nag-sasave na disposition. Pwde din gawin na lang textbox gaya ng Survey Third Status at Survey Fourth Status - Working
Survey Third Audio File: [Audio Chooser] walang lumalabas ng audio files - Working
Survey Fourth Audio File: [Audio Chooser] walang lumalabas ng audio files - Working

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 #14

Updated by Thom Bernarth Patacsil over 4 years ago

  • Assignee changed from Alexander Jim Abenoja to Thom Bernarth Patacsil
  • % Done changed from 100 to 50
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 #15

Updated by Thom Bernarth Patacsil over 4 years ago

Debugging NULL value for uploaded file in the API

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 #16

Updated by Thom Bernarth Patacsil over 4 years ago

Next Agent Call: pag LONGEST WAITING TIME sinet mo nagiging RANDOM - Working
-In the Next Agent Call Field, when set to Longest Wait Time, it is now saving

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 #17

Updated by Thom Bernarth Patacsil over 4 years ago

Answering Machine Message: ayaw mag-save ng audio file na sinet - Working
- This now saves in the database, when nothing is typed, it will save the default audio file which is vm-goodbye

Campaign Wizard 2nd step audio upload - walang na-uupload na audio file - Pending
- Debugging API

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 #18

Updated by Thom Bernarth Patacsil over 4 years ago

  • % Done changed from 70 to 80
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 #19

Updated by Thom Bernarth Patacsil over 4 years ago

Campaign Wizard 2nd step audio upload - walang na-uupload na audio file - Working
- The uploaded file is now being saved in the database

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 #20

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from Feedback to In Progress
  • % Done changed from 100 to 90
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 #21

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from In Progress to Feedback
  • % Done changed from 90 to 100
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 #22

Updated by Thom Bernarth Patacsil over 4 years ago

  • Status changed from Feedback to Resolved
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 #23

Updated by Jackie Alfonso over 4 years ago

  • Status changed from Resolved to Closed
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