GOautodial Open Source Omni-channel Contact Center Suite

On the missing graph reports, make sure that the following directories in your web root directory (by default - /var/www/html) are world writable.

cache
data
uploads

On the agent dialing the next number before disposing the previous ones, this is mostly operational issues. From experience there are/will be agents trying to circumvent the system. It's up to immediate supervisor to teach them how to properly use the system and discipline them if they don't. :)

Hi Demian,

Thanks for that - a traditional 'clip around the ear' for staff who don't listen is fine. It's the supervisors not listening to IT that's always the hard one..

I'll change permissions on the files and post an outcome later. Thanks for your help once more!

Hi Guys,

I've changed permissions in /var/www/ -r to 755 and still nothing? Also, reports section 'call history (CDR's)' isn't loading anything - it hangs. Any ideas?

Thanks

Please check my previous message. The directories you need that are world writable (chmod 777) are "cache", "data" and "upload". They are in /var/www/.

Hi Demian,

As I understood, the -r switch was recursive to include all folders and files within /var/www/

On navigating to /var/www/ a quick ls shows:
cgi-bin error html html.orig icons

I've mkdir all three of the suggested, and chmod 777 /var/www then did again separately for /cache/ /data/ and /upload/

This hasn't solved the problem so far - though the fact that the folders were missing may highlight the problem?

Many thanks

So, I've redone the GITHUB additions to see if it resolves the problem.

When adding the final two codes to MySQL:

CREATE TABLE `go_agent_sessions` (
`agent_session_id` int(11) NOT NULL auto_increment,
`sess_agent_user` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_phone` varchar(25) collate utf8_unicode_ci NOT NULL,
`sess_agent_status` varchar(25) collate utf8_unicode_ci NOT NULL,
PRIMARY KEY (`agent_session_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

ALTER TABLE system_settings ADD COLUMN default_language varchar(10) DEFAULT 'en_us';

I get errors. They both relate to already existing. Could this be where the problem is, or is this a bug that causes missing graphs?

Hi,

For the grafics issue, edit .htaccess file at /var/www/html/data Dir.

Regards,

Milton Santos
Donn Soluções