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3.3 installation with no recordings

Added by Kamui Shiro about 9 years ago

Hello everyone.

For 2 months now I have set another 3.3 goautodial server. All things works fine except the recordings. The installation is made from the goautodial-3.3.iso downloaded from this site.

So I'm using 2 hardphones and the below method to record from them

[hardphones]
exten => _XXXX.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
exten => _XXXX.,n,Goto(default,55${EXTEN},1)
exten => _XXXX.,n,Hangup

[hardphones-inbound]
exten => 1001,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N)
exten => 1001,n,Goto(vicidial-auto,1001,1)
exten => 1001,n,Hangup

The problem is no wav shows up in /var/spool/asterisk/monitor. Same thing hapens for users getting calls from the campaign (set to ALLFORCE).
When I put exten => _XXXX.,n,Monitor(wav,test) in my extensions.conf seems to work ok.
I don't know how the campaigns calls are recording but I suspect that recording doesn't work when go autodial initiates it through agi script.

I have a similar box set and works perfect, no problems at all. Any suggestions? Also tried revert back to my initial kernel but no success.


Replies (8)

RE: 3.3 installation with no recordings - Added by Kamui Shiro about 9 years ago

Oo and server is fully update also go autodial updated to the latest github.

RE: 3.3 installation with no recordings - Added by Demian Biscocho about 9 years ago

You really don't need to touch anything on the configuration files. Just enable the recordings in the campaign settings and you're good to go. You can find the recordings section in the "Search for a Lead" tab. Or if you go into the commandline, you can find them under one of the directories in /var/spool/asterisk/monitorDONE.

RE: 3.3 installation with no recordings - Added by Kamui Shiro about 9 years ago

Nope all /var/spool/.... folders are empty. Search for lead finds the call but can't be downloaded. There are no wav or mp3 files (except asterisk sounds) in the system. Searched the entire system. Even my /media/recordings mount (in the same pc, I cron-FTP them there) is empty.

RE: 3.3 installation with no recordings - Added by Kamui Shiro about 9 years ago

After some checking I found out that agi-DID_route.agi is version 2.8 and in goautodials github https://github.com/goautodial/ce-agi-bin/blob/master/agi-DID_route.agi is 2.6. Is something wrong with the updates?

RE: 3.3 installation with no recordings - Added by Demian Biscocho about 9 years ago

That has nothing to do with the call recordings. Can you post your Asterisk CLI when getting a live call?

Are you trying to record calls going to your phones or just the conversation?

RE: 3.3 installation with no recordings - Added by STEEVE NDONE about 9 years ago

hi to all.i have install the goautodial 3.3 in a desktop everything worked well...now i dont know the nexte step to start login as admin or agent please i wants to open a call center i need help guys...i'm from Sénégal...africa

RE: 3.3 installation with no recordings - Added by Kamui Shiro about 9 years ago

Sry Demian my schedule is sooooo full and didn't find time to send logs to you. I'll try this weekend.

RE: 3.3 installation with no recordings - Added by Mahesh Badge about 9 years ago

Hi,

I have a similar problem. I have installed 3.3 from iso downloaded from site.

My requirement is to make manual calls and hence no campaigns a created. I want to record each and every call made from the box.

Please help.

Thanks
Mahesh

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