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Unable to save FORM data after call has been hang up

Added by MTDROX junior over 9 years ago

Dear all,

I've setup a Goautodial system which seems to be working fine (campaign creation, agent log in to agent web interface, reporting, ...). Unfortunately after receiving a call the data in the form are not store in the database. So anytime the system receives a call from the same caller, the agent has to fill the form again.

Could you guide me on how I can get the data store so that anytime a call is received from a caller who is not new to the system, the previous data filled on the form by the agent appears. system is as follow:

GOadmin 3.3-1406088000
Vicidial 2.9 RC1 (2.9.441a)
Asterisk 1.8.23
CentOS 5.10 base OS

I'm new to Goautodial and wonder if there should be a submit button to save the data.

Best regards


Replies (7)

RE: Unable to save FORM data after call has been hang up - Added by Regie Irupang over 9 years ago

Hi,

May know what type of campaign did you encounter the issue?

Thank You.

RE: Unable to save FORM data after call has been hang up - Added by MTDROX junior over 9 years ago

Dear Regie,

Thanks for your feedabck.

It's an inbound campaign.

Thx

RE: Unable to save FORM data after call has been hang up - Added by Regie Irupang over 9 years ago

Try check your DID setting -> In-Group Call Handle Method set to = CIDLOOKUP and In-Group Agent Search Method = LB

Thanks.

RE: Unable to save FORM data after call has been hang up - Added by MTDROX junior over 9 years ago

Thanks Regie,

Let me try and revert ASAP

Regards

RE: Unable to save FORM data after call has been hang up - Added by MTDROX junior over 9 years ago

Dear Regie,

Your Answer was very helpful. You save my day

Best regards,

RE: Unable to save FORM data after call has been hang up - Added by Wittie Manansala almost 9 years ago

Hi Rajendra,

If you encountering same problem please follow Regie's reply:

On your DID setting -> In-Group Call Handle Method set to = CIDLOOKUP and In-Group Agent Search Method = LB

Thanks

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