GOautodial Open Source Omni-channel Contact Center Suite

I recommend going over the Getting Started Guide again just to make sure you didn't miss anything.

On the agent screen, did you click the "Resume" button? By the default, the agent is in "Pause" mode when they login. Can you post a screenshot of your campaign settings here?

I tried doing a fresh install, I followed all the instructions very carefully. Now when I'm trying to set-up carrier it gets stuck on this "loading" screen. Also, since I reinstalled it I don't know how to get the justgovoip account back on the front screen as there is no option to sign in, only sign up for a new account.

Anyway, one thing I noticed that is different from the tutorial is my IP address is blank on the vicidial server and the timezone is different to what I set in the set-up as per the tutorial.

I think I fixed the IP issue by pressing Y instead of N when I ran the update_server_ip, but the carrier is still getting stuck on the loading screen.

what server you are using?
make sure you have proper Lan setup .

did you followed the Goautodial Howtos guides after getting start guide

[[http://www.goautodial.org/projects/goautodialce/wiki/HowTos3]]
[[http://www.goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev3]]

br
striker
www.striker24x7.blogspot.com

I'm using one of my computers as the server "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz" I believe I have a proper LAN setup, at least I've never had problems with it before.

I followed all the tutorials, after reinstalling it, I seem to be getting closer. Still having problems with the Justgovoip, I can't even register a new account or bring in my old account. I have some other SIP accounts too and I can add them in the carrier section. I guess there might be a problem with Justgovoip at the moment, I'm still waiting for a reply from their support.

When I try to dial using one of my other VOIP accounts it starts ringing but after about 20 seconds I get an error message "DIAL ALERT: Call Rejected: CHANUNAVAIL cause 20 - Subscriber Absent."

I tried calling the VOIP provider and they said they can't see any issues on their end and I've never had issues with registering their VOIP before.

I'm not really sure what my next move should be from here.

Hi,

Can you post your campaign settings here, a campaign screenshot will do.

I'm just using the standard campaign, I only changed it to manual dialling and made sure it's 24 hours. I also included the error I'm getting.

post the output of below commands

asterisk -rx "sip show peers"
asterisk -rx "sip show registry"

post your carrier settings and dialplan entry

br
striker
www.striker24x7.blogspot.com

I don't know how to access the server from my laptop as I'm a noob at this, so I can't paste the full output but this is basically what it is:

chan_sip.c:8291 transmit_register:probably a DNS error for registration for xxxxxx@sip10.mynetfone.com.au trying to register again. and
chan_sip.c:3225 create_addr: no such host name

and both my SIP's are showing as unregistered.

I tried playing with the DNS servers in setup. If I change to 8.8.8.8 etc the softphones wont connect and I can't ping google.com, but I can ping by IP address. When I set the DNS as 192.168.0.1 I can ping google.com, and even the voip providers domains and the softphones connect. The error's however remain the same, still DNS error and no such host name, even though I can ping the host.

I know this is trying to tell me what the problem is, I just don't know enough about it to figure it out.

Here is one of the carrier settings:

register => xxxxxxx:xxxxxxxxx@sip10.mynetfone.com.au:5060/xxxxxxxx

[mynetfone]
disallow=all
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes
host=sip10.mynetfone.com.au
username=xxxxxxxx
secret=xxxxxxx
allow=g729

exten => _961.,1,AGI
exten => _961.,2,Dial(SIP/${EXTEN:3}@mynetfone,,tTo)
exten => _961.,3,Hangup

This voip account definitely works, and I've been able to set it up on lots of different softphones and SIP phones without any issues.

I'm trying to call numbers in Australia, I copied the dial plan, only the EXTEN:1 always changes to EXTEN:3, so I'm not sure about that. I guess the problem for now is with registering in the first place though.

you have to use the client called Putty
download link here http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

video link to how to use putty https://www.youtube.com/watch?v=9CZphjhQxIQ

once you have loggged in to ur server via putty type the below commands

asterisk -vvvr
sip show peers
sip show registry

as you mentioned dns issue, get a proper DNS form your ISP .

br
striker
www.striker24x7.blogspot.com

I ended up doing a re-install of the server. After I set everything up as per the tutorial I do a reboot and the DNS details are missing from the Set-up, I made sure to fill them in again before changing anything else, and my sip was able to register now. Everything that wasn't working before is working now. Thank you everyone for your help so far.

Now I've got a different problem, I'm getting an error message "Congestion: call rejected cause 21" I also tried upgrading to goadmin 3.3, but no change.

here is the CLI output from putty when I try making a call:

[Jul 10 17:55:42] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:55:42] Found
[Jul 10 17:55:42] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:55:46] > Channel SIP/8004-0000000e was answered.
[Jul 10 17:55:46] -- Executing [8600051@default:1] MeetMe("SIP/8004-0000000e", "8600051|F") in new stack
[Jul 10 17:55:46] Parsing '/etc/asterisk/meetme.conf': [Jul 10 17:55:46] Found
[Jul 10 17:55:46] Parsing '/etc/asterisk/meetme-vicidial.conf': [Jul 10 17:55:46] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:55:46] Found
[Jul 10 17:55:46] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 10 17:55:46] -- <SIP/8004-0000000e> Playing 'conf-onlyperson' (language 'en')
[Jul 10 17:55:52] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:55:52] Found
[Jul 10 17:55:52] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:55:52] -- Executing [8600051@default:1] MeetMe("Local/8600051@default-5256,2", "8600051|F") in new stack
[Jul 10 17:55:52] > Channel Local/8600051@default-5256,1 was answered.
[Jul 10 17:55:52] -- Executing [96161738622472@default:1] AGI("Local/8600051@default-5256,1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 10 17:55:52] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:55:52] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 10 17:55:52] -- Executing [96161738622472@default:2] Dial("Local/8600051@default-5256,1", "SIP/2761@goautodial||tTo") in new stack
[Jul 10 17:55:52] -- Called 2761@goautodial
[Jul 10 17:55:52] WARNING³⁹⁹³: chan_sip.c:13482 handle_response_invite: Received response: "Forbidden" from '"M7101755520000000516" <sip:4048915588@192.168.0.186>;tag=as783e2acb'
[Jul 10 17:55:52] -- SIP/goautodial-0000000f is circuit-busy
[Jul 10 17:55:52] Everyone is busy/congested at this time (1:0/1/0)
[Jul 10 17:55:52] -- Executing [96161738622472@default:3] Hangup("Local/8600051@default-5256,1", "") in new stack
[Jul 10 17:55:52] Spawn extension (default, 96161738622472, 3) exited non-zero on 'Local/8600051@default-5256,1'
[Jul 10 17:55:52] -- Executing [h@default:1] DeadAGI("Local/8600051@default-5256,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----21-----CONGESTION----------") in new stack
[Jul 10 17:55:52] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----21-----CONGESTION---------- completed, returning 0
[Jul 10 17:55:52] Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-5256,2'
[Jul 10 17:55:52] -- Executing [h@default:1] DeadAGI("Local/8600051@default-5256,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Jul 10 17:55:52] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[Jul 10 17:56:01] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:01] Found
[Jul 10 17:56:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:01] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:01] Found
[Jul 10 17:56:01] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:01] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:56:02] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:56:06] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:06] Found
[Jul 10 17:56:06] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:06] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:56:06] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:06] Found
[Jul 10 17:56:06] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:06] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:56:07] Refreshing DNS lookups.
[Jul 10 17:56:11] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:11] Found
[Jul 10 17:56:11] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:11] Manager 'sendcron' logged off from 127.0.0.1
[Jul 10 17:56:11] -- Hungup 'DAHDI/pseudo-142773325'
[Jul 10 17:56:11] Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/8004-0000000e'
[Jul 10 17:56:11] -- Executing [h@default:1] DeadAGI("SIP/8004-0000000e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 10 17:56:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jul 10 17:56:11] Parsing '/etc/asterisk/manager.conf': [Jul 10 17:56:11] Found
[Jul 10 17:56:11] Manager 'sendcron' logged on from 127.0.0.1
[Jul 10 17:56:11] -- Executing [55558600051@default:1] MeetMeAdmin("Local/55558600051@default-1a32,2", "8600051|K") in new stack
[Jul 10 17:56:11] WARNING¹⁶¹²⁷: app_meetme.c:3134 admin_exec: Conference number '8600051' not found!
[Jul 10 17:56:11] -- Executing [55558600051@default:2] Hangup("Local/55558600051@default-1a32,2", "") in new stack
[Jul 10 17:56:11] Spawn extension (default, 55558600051, 2) exited non-zero on 'Local/55558600051@default-1a32,2'
[Jul 10 17:56:11] -- Executing [h@default:1] DeadAGI("Local/55558600051@default-1a32,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Jul 10 17:56:11] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[Jul 10 17:56:11] Manager 'sendcron' logged off from 127.0.0.1

This is the config and dialplan I'm using:

register => xxxxxxxx:xxxxxxx@dal.justgovoip.com:5060/xxxxxxxx

[goautodial]
disallow=all
allow=gsm
allow=ulaw
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes
host=dal.justgovoip.com
username=xxxxxxxx
secret=xxxxxx

exten => _961.,1,AGI
exten => _961.,2,Dial(SIP/${EXTEN:3}@goautodial,,tTo)
exten => _961.,3,Hangup

I don't know if the dialing code is right, in that output it says it's calling 96161, so it's repeating the AUS country code twice? is that normal or is this wrong? also that forbidden message looks troubling. Any idea's what this all means?

Hi Robbie,

This issue will be marked as resolved. Dial plan changed to 10 digits. As for the others having this issue please see the sample dial plan below

exten => _1234567891.,1,AGI
exten => _1234567891.,2,Dial(SIP/${EXTEN:10}@goautodial,,tTo)
exten => _1234567891.,3,Hangup

A big thank you to everyone for helping me resolve this issue. :D