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Newbie Help!

Added by Rob Johnson about 10 years ago

Hi all,

Any gentle help would really be appreciated here. I've have GoAutoDial installed on our hosted server and in an attempt to avoid our current VoIP provider whilst attempting a degree of unity - I've purchased some dial time from GoAutoDials VoIP carrier service.

Everything has gone according to plan, carrier set up is complete and I'm now running test dials on the data list I've uploaded. Everything so far seems nice and familiar. The problem though - is when auto/predictive dialing, nothing appears to happen. Now, I'm not expecting ring tones of course, but I suspect that theres no line activity. So, I set the campaign for manual dial - and if the agents dials a pre loaded record - OR - if they manually enter a number to be dialed they get the following status message across the top of the screen 'waiting for Ring' and this times out....

Can anybody explain this please? Even when dialing known active lines, the call doesnt go through.

Thanks for any help


Replies (3)

RE: Newbie Help! - Added by Demian Biscocho about 10 years ago

Please post your Asterisk CLI when dialing.

Login to your server (via SSH or putty) and type/run the following:

asterisk -rv

Post the output here when you initiate a manual dial via the agent interface.

RE: Newbie Help! - Added by Rob Johnson about 10 years ago

Hey Demian,

Thanks for replying - I'm really out of my depth here - so I think it's time for me to look for some pro-setup help...

If you can recommend anyone who can help with the setup/config and give an admin user run through then I'd be really appreciative. I'm not sure if its best to post my email address on here ().... thanks

RE: Newbie Help! - Added by Demian Biscocho about 10 years ago

We highly recommend going over (if you haven't done it yet) our Getting Started Guide and other documentation available in our Wiki page.

If you've purchased minutes through our VoIP services, just load up $80 to your VoIP account and we can provide 1 hour free support to your GOautodial server. Subscribing to one of our services directly funds the development of our GOautodial CE open source project. We can help get you up and running in no time.

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