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Callbacks doesn't ring

Added by Maciej Bursztynowski almost 3 years ago

Hello,

I've successfully installed GoAutoDial 4 from newest ISO and I got almost everything working.
Dialer works fine, predictive, manual dialing too.
Unfortunately one thing doesn't work - Callbacks.

If I call to my mobile phone and I end call with status Callback, then I select date for next call and I select "My callback only" it shows on Callback list correctly. But when I click on phone icon nothing happens in Asterisk. In agent gui I can see information on Dialer:

Calling: ()-
UID: M5032252020000000056
Waiting for ring... 28 seconds

I don't have dial signal, I don't see anything in Asterisk logs.

Can someone help me debug it? Where should I start looking for some logs?


Replies (5)

RE: Callbacks doesn't ring - Added by Jackie Alfonso almost 3 years ago

Hi,

Pleas run core set verbose 30 on asterisk cli. then make some test calls again.

Thank you!

RE: Callbacks doesn't ring - Added by Jose Serrato about 2 years ago

Buen Día

Me he esta pasando el mismo problema, cuando marco el callback, sale como si no marcara a ningún número sale vacío.

Me podrían comentar ustedes como lo solventaron por favor.

O que procedimiento siguieron.

Gracias

RE: Callbacks doesn't ring - Added by Levy Ryan Nolasco about 2 years ago

Hi,

Please provide more details like asterisk CLI logs while attempting a callback.

RE: Callbacks doesn't ring - Added by Jose Serrato about 2 years ago

Buenas tardes

Adjunto evidencias del proceso.
. En la vista del agente sale vacía la marcación ()
. En el CLI muestra que evidentemente no esta marcando numero aparece __

Agradezco su colaboración.

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RE: Callbacks doesn't ring - Added by Levy Ryan Nolasco about 2 years ago

Hi,

Is your server updated to the latest version?

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

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