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No sound on second call

Added by yoan hoslet 2 months ago

Hello,
After a new installation with ISO we have problems when the agents have to log in.
They must select the campaign twice.
On the first login we hear the audio message. But not during the second

We only have sound on the first call

The second is soundless at the agent level

this is the CLI for login

  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 99996073950094@default
    -- Executing [99996073950094@default:1] Dial("Local/99996073950094@default-0000002b;2", "SIP/6073950094@kamailio,,tTo") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/6073950094@kamailio
    -- SIP/kamailio-00000018 is ringing
    -- Local/99996073950094@default-0000002b;1 is ringing
       > 0x7f0108011150 -- Strict RTP learning after remote address set to: 91.134.206.161:30214
    -- SIP/kamailio-00000018 answered Local/99996073950094@default-0000002b;2
    -- Local/99996073950094@default-0000002b;1 answered
    -- Executing [8600051@default:1] Konference("Local/99996073950094@default-0000002b;1", "8600051,R") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Channel SIP/kamailio-00000018 joined 'simple_bridge' basic-bridge <3ffbca94-cd42-4491-86b3-ec64886fbabb>
    -- Channel Local/99996073950094@default-0000002b;2 joined 'simple_bridge' basic-bridge <3ffbca94-cd42-4491-86b3-ec64886fbabb>
       > 0x7f0108011150 -- Strict RTP switching to RTP target address 91.134.206.161:30214 as source
       > 0x7f0108011150 -- Strict RTP learning complete - Locking on source address 91.134.206.161:30214
[Mar  9 08:32:21] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 99996073950094@default
    -- Executing [99996073950094@default:1] Dial("Local/99996073950094@default-0000002c;2", "SIP/6073950094@kamailio,,tTo") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/6073950094@kamailio
    -- SIP/kamailio-00000019 is ringing
    -- Local/99996073950094@default-0000002c;1 is ringing
       > 0x7f00f800f8f0 -- Strict RTP learning after remote address set to: 91.134.206.161:30248
    -- SIP/kamailio-00000019 answered Local/99996073950094@default-0000002c;2
    -- Local/99996073950094@default-0000002c;1 answered
    -- Executing [8600051@default:1] Konference("Local/99996073950094@default-0000002c;1", "8600051,R") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
    -- Channel SIP/kamailio-00000019 joined 'simple_bridge' basic-bridge <63c33279-72e2-42d9-9a66-d38e5b8662a6>
    -- Channel Local/99996073950094@default-0000002c;2 joined 'simple_bridge' basic-bridge <63c33279-72e2-42d9-9a66-d38e5b8662a6>
[Mar  9 08:32:24] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
[Mar  9 08:32:24] WARNING[19815][C-00000051]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
       > 0x7f00f800f8f0 -- Strict RTP switching to RTP target address 91.134.206.161:30248 as source
       > 0x7f00f800f8f0 -- Strict RTP learning complete - Locking on source address 91.134.206.161:30248

we listen the audio message when we login

This is the first call

 == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 8600051@default
    -- Executing [8600051@default:1] Konference("Local/8600051@default-0000002d;2", "8600051,R") in new stack
    -- Local/8600051@default-0000002d;1 answered
    -- Executing [932128996565@default:1] AGI("Local/8600051@default-0000002d;1", "agi://127.0.0.1:4577/call_log") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
    -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=66247124))
    -- <Local/8600051@default-0000002d;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing [932128996565@default:2] Dial("Local/8600051@default-0000002d;1", "SIP/3228996565@BelvoipSW1,,tTo") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/3228996565@BelvoipSW1
[Mar  9 08:33:21] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
[Mar  9 08:33:21] WARNING[19815][C-00000051]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
[Mar  9 08:33:21] WARNING[19921][C-00000052]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-0000002e;2", "8600051,qLR") in new stack
    -- Local/58600051@default-0000002e;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-0000002e;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-0000002e;1", "wav,20210309-153321_28996565_66247124_agent001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-0000002e;1", "3600") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
       > 0x7f01040eb5f0 -- Strict RTP learning after remote address set to: 148.251.96.174:61444
    -- SIP/BelvoipSW1-0000001a answered Local/8600051@default-0000002d;1
    -- Channel SIP/BelvoipSW1-0000001a joined 'simple_bridge' basic-bridge <ea474886-3b85-45ec-9c49-1b64922e0605>
    -- Channel Local/8600051@default-0000002d;1 joined 'simple_bridge' basic-bridge <ea474886-3b85-45ec-9c49-1b64922e0605>
       > 0x7f01040eb5f0 -- Strict RTP switching to RTP target address 148.251.96.174:61444 as source
       > 0x7f01040eb5f0 -- Strict RTP learning complete - Locking on source address 148.251.96.174:61444
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/BelvoipSW1-0000001a
    -- Channel SIP/BelvoipSW1-0000001a left 'simple_bridge' basic-bridge <ea474886-3b85-45ec-9c49-1b64922e0605>
    -- Channel Local/8600051@default-0000002d;1 left 'simple_bridge' basic-bridge <ea474886-3b85-45ec-9c49-1b64922e0605>
  == Spawn extension (default, 932128996565, 2) exited non-zero on 'Local/8600051@default-0000002d;1'
    -- Executing [h@default:1] AGI("Local/8600051@default-0000002d;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5-----SIP 200 OK)") in new stack
    -- <Local/8600051@default-0000002d;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5-----SIP 200 OK) completed, returning 0
[Mar  9 08:33:26] WARNING[19921][C-00000052]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/8600051@default-0000002d;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
    -- <Local/8600051@default-0000002d;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1
[Mar  9 08:33:26] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
[Mar  9 08:33:26] WARNING[19815][C-00000051]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
[Mar  9 08:33:26] WARNING[19929][C-00000054]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/99996073950094@default-0000002c;1
[Mar  9 08:33:26] WARNING[19815][C-00000051]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/99996073950094@default-0000002c;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/99996073950094@default-0000002c;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
    -- Channel Local/99996073950094@default-0000002c;2 left 'simple_bridge' basic-bridge <63c33279-72e2-42d9-9a66-d38e5b8662a6>
  == Spawn extension (default, 99996073950094, 1) exited non-zero on 'Local/99996073950094@default-0000002c;2'
    -- Executing [h@default:1] AGI("Local/99996073950094@default-0000002c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----62-----62-----SIP 200 OK)") in new stack
    -- Channel SIP/kamailio-00000019 left 'simple_bridge' basic-bridge <63c33279-72e2-42d9-9a66-d38e5b8662a6>
    -- <Local/99996073950094@default-0000002c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----62-----62-----SIP 200 OK) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1
[Mar  9 08:33:26] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
[Mar  9 08:33:26] WARNING[19929][C-00000054]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
  == Manager 'sendcron' logged on from 127.0.0.1
[Mar  9 08:33:26] NOTICE[19951]: manager.c:4309 action_hangup: Request to hangup non-existent channel: Local/8600051@default-0000002d;2
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-0000002e;2
[Mar  9 08:33:26] WARNING[19929][C-00000054]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/58600051@default-0000002e;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-0000002e;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
  == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-0000002e;1'
[Mar  9 08:33:26] WARNING[19928][C-00000055]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/58600051@default-0000002e;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-0000002e;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1

And this is the second call :

== Manager 'sendcron' logged on from 127.0.0.1
    -- Called 8600051@default
    -- Executing [8600051@default:1] Konference("Local/8600051@default-0000002f;2", "8600051,R") in new stack
    -- Local/8600051@default-0000002f;1 answered
    -- Executing [932128996565@default:1] AGI("Local/8600051@default-0000002f;1", "agi://127.0.0.1:4577/call_log") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
    -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=66247124))
    -- <Local/8600051@default-0000002f;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing [932128996565@default:2] Dial("Local/8600051@default-0000002f;1", "SIP/3228996565@BelvoipSW1,,tTo") in new stack
  == Using SIP RTP CoS mark 5
    -- Called SIP/3228996565@BelvoipSW1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-00000030;2", "8600051,qLR") in new stack
    -- Local/58600051@default-00000030;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-00000030;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-00000030;1", "wav,20210309-153357_28996565_66247124_agent001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-00000030;1", "3600") in new stack
  == Manager 'sendcron' logged off from 127.0.0.1
[Mar  9 08:33:58] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
[Mar  9 08:33:58] WARNING[19999][C-00000056]: file.c:774 ast_openstream_full: File confbridge-join does not exist in any format
       > 0x7f00ec0108f0 -- Strict RTP learning after remote address set to: 148.251.96.174:63922
    -- SIP/BelvoipSW1-0000001b answered Local/8600051@default-0000002f;1
    -- Channel SIP/BelvoipSW1-0000001b joined 'simple_bridge' basic-bridge <03b4f452-765f-46be-9a54-e1e99cc22828>
    -- Channel Local/8600051@default-0000002f;1 joined 'simple_bridge' basic-bridge <03b4f452-765f-46be-9a54-e1e99cc22828>
       > 0x7f00ec0108f0 -- Strict RTP switching to RTP target address 148.251.96.174:63922 as source
       > 0x7f00ec0108f0 -- Strict RTP learning complete - Locking on source address 148.251.96.174:63922
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/BelvoipSW1-0000001b
    -- Channel SIP/BelvoipSW1-0000001b left 'simple_bridge' basic-bridge <03b4f452-765f-46be-9a54-e1e99cc22828>
    -- Channel Local/8600051@default-0000002f;1 left 'simple_bridge' basic-bridge <03b4f452-765f-46be-9a54-e1e99cc22828>
  == Spawn extension (default, 932128996565, 2) exited non-zero on 'Local/8600051@default-0000002f;1'
    -- Executing [h@default:1] AGI("Local/8600051@default-0000002f;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5-----SIP 200 OK)") in new stack
    -- <Local/8600051@default-0000002f;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----5-----5-----SIP 200 OK) completed, returning 0
[Mar  9 08:34:03] WARNING[19999][C-00000056]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/8600051@default-0000002f;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
    -- <Local/8600051@default-0000002f;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1
[Mar  9 08:34:03] WARNING[19798][C-0000004f]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
[Mar  9 08:34:03] WARNING[20006][C-00000058]: file.c:774 ast_openstream_full: File confbridge-leave does not exist in any format
  == Manager 'sendcron' logged on from 127.0.0.1
[Mar  9 08:34:03] NOTICE[20042]: manager.c:4309 action_hangup: Request to hangup non-existent channel: Local/8600051@default-0000002f;2
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-00000030;2
[Mar  9 08:34:03] WARNING[20006][C-00000058]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/58600051@default-00000030;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-00000030;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
  == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-00000030;1'
[Mar  9 08:34:03] WARNING[20005][C-00000059]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel 
    -- Executing [h@default:1] AGI("Local/58600051@default-00000030;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-00000030;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
  == Manager 'sendcron' logged off from 127.0.0.1
  == Manager 'sendcron' logged on from 127.0.0.1
  == Manager 'sendcron' logged off from 127.0.0.1


Replies (3)

RE: No sound on second call - Added by yoan hoslet about 1 month ago

Hi,

The update has already been made

Do you have another solutions ?

Thx

RE: No sound on second call - Added by Wittie Manansala 23 days ago

Hi,

Is the issue happening in autodial or manual dial?

Thanks

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