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blended calling (double calls)

Added by David Reedy about 1 month ago

Is there a way to prevent double calls in a blended dialing structure? We were having some many issues with this that we had to cut off inbound to live reps. and reroute them to another place.


Replies (2)

RE: blended calling (double calls) - Added by Wittie Manansala about 1 month ago

Hi,

Please explain more about your issue or provide us call flow you want to achieve.

Thanks

RE: blended calling (double calls) - Added by David Reedy about 1 month ago

sure np,

We had 12 people dialing out on auto dial. Inbound route was set for any return calls to come back to agents in that campaign. If the agent finished a lead and dispo'd it. The next call would start to come in and get tripped up when an inbound line would come in at the same time. The agent would then receive 2 calls at the same time. and then it was almost impossible to stop the call without going to the admin section an emergency exit the agent.

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