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Goautodial v4 on virtualbox - Multiple Issues

Added by S Nathan almost 4 years ago

Hi.
For about 10 days, I have been Installing and reinstalling Goautodial V4 on my virtualbox but different errors pops up when trying to dial or during agent login.
I'm requesting help in the forum after trying to troubleshoot myself with assistance of previous forum posts.
I'm doing a fresh install now. Have listed all changes I make during installation in this post. Please help as to where or what I'm doing wrong.

Goauto dial installation source : https://goautodial.org/GOautodial-4-x86_64-Final-20191010-0150.iso.html
Vicibox version : 6.1

Vicibox settings
Type : Linux
Version : Red Hat (64-bit)
Memory Size : 2048MB
VDI Image - Dynamically allocated - 8GB
Network Mode : Bridged Adapter
Name : Ralink RT3290 802.11bgn Wi-Fi Adapter
Promiscuous Mode : Allow All
Load ISO and Boot

Install Goautodial 4

Network & Hostname
Ethernet (enp0s3) configuration
IPv4 Settings :
Method : Manual
Addresses => Add
Address : 192.168.15.100
Netmask : 255.255.255.0
Gateway : 192.168.15.1
DNS Server : 8.8.8.8

Begin Installation
Set Root password
No user created
Reboot after removing ISO.
Blank screen with a cursor(not blinking).
Power off machine from virtualbox settings.
Start machine

Logged in to root

Accessed 192.168.15.100 through chrome
Antivirus blocked page => Proceed
Login to goadmin

Create Carrier with following settings
Carrier Type : Manual
Carrier ID : 1001
Carrier Name : Name
Carrier description : Description
User groupd : All usergroups
Authentication : Registration
Username : Sip username
Password : Sip password
Server IP/Host : sip-company.com
Port : 5060
Dial prefic : 1234567890
Codec : ULAW
DTMF Mode : RFC2833
Protocol : SIP
Server IP " 127.0.0.1 - My GOautodial server
Active - Yes
Submit

Create Campaign
Campaign details : Outbound
Campaign ID : auto
Campaign name : Testing
Carrier to use for campaign : Pre defined carrier
Dial method : Auto dial
Auto dial Level : Normal
Campaign recordings : Off
Answering machine detection : On
Local calltime : default 24 hours calling
Minimum Hopper Level : 100

Upload leads to List 1001
Campaign to use list : Testing
Changed status of Agent 001 to inactive
Created new user Agent 01

service asterisk restart
service kamailio restart

Login to agent 01 from chrome incognito window
Allow microphone access
Login to dialer
Choose campaign "testing"
Stuck at logging into your phone
restart system

Still stuck at Logging into your phone.

Carrier settings:
Account entry :
[1001]
disallow=all
allow=ulaw
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=invite,port
nat=force_rport,comedia
host=sip-company.com
username=1777850XXXX
secret=Password

Dialplan entry :
exten => _1234567890.,1,AGI
exten => _1234567890.,2,Dial(SIP/${EXTEN:10}@1001,,tTo)
exten => _1234567890.,3,Hangup

Help on this appreciated. Thank you.


Replies (3)

RE: Goautodial v4 on virtualbox - Multiple Issues - Added by Wittie Manansala almost 4 years ago

Hi,

Please try to review https://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev4 specially Administration Gui Settings and Configuration Files to check Section

Note:
192.168.22.9 = should be your private IP or public IP.

RE: Goautodial v4 on virtualbox - Multiple Issues - Added by S Nathan almost 4 years ago

Thanks for your reply.
I have followed all the steps given in the above link. But the issue remains.

RE: Goautodial v4 on virtualbox - Multiple Issues - Added by Wittie Manansala almost 4 years ago

Hi,

Please provide the following for us to review:

1. Server IP (run ifconfig)
2. Administration Settings
a. Settings (screenshot)
b. GOWebRTC Settings (screenshot)
3. Settings> Server (screenshot)
4. nano /var/www/html/php/Config.php
5. nano /var/www/html/php/goCRMAPISettings.php
6. nano /etc/kamailio/kamailio.cfg
7. nano /etc/rtpengine/rtpengine.conf
8. systemctl status kamailio
9. systemctl status ngcp-rtpengine
10. systemctl status iptables
11. systemctl status firewalld

Thanks

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