GOautodial Open Source Omni-channel Contact Center Suite

Hi,

You can use the following settings on your campaign:

Answer Machine Detection=ON
Answering Machine Message:
AMD send to Action:
WaitForSilence Options:

Audio Format should be (PCM) Attributes(8000hz, 16 Bits, Mono).

Thanks

These settings will not make the VM button work on the call transfer.. am trying to drop a prerecorded message if the agent gets a voicemail or answer machine.

Hi,

Try to set the following:

Answer Machine Detection=OFF
Answering Machine Message = set you prerecorded message
AMD send to Action= set NO

When agent got a call or answering machine click Transfer Call Button> Choose Regular 3-way then click VM button.

Thanks

Wittie Manansala wrote:

Hi,

Try to set the following:

Answer Machine Detection=OFF
Answering Machine Message = set you prerecorded message
AMD send to Action= set NO

When agent got a call or answering machine click Transfer Call Button> Choose Regular 3-way then click VM button.

Thanks

ve done multiple test, there seems to be some php/java errors.. i have proper wave format uploaded.. I have amd section to on, with waitforsilence 2000,2 ...

I notice that goautodial3.3 vicidial files had options for you to set VM extension for answermachine.. i dont see that option in goautodial4.

I turned on chrome inspect, and i notice these errors.. it seems the amd vm extension is empty..

GOagentJS.php:7640 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (GOagentJS.php:7640)
at HTMLButtonElement.onclick (agent.php:1)

line 7640 of GoagentJS.php is below..

if (taskvar == 'XfeRVMAIL') {
var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + $(".formMain input[name='phone_code']").val() + '*' + $(".formMain input[name='phone_number']").val() + '*' + $(".formMain input[name='lead_id']").val();
no_delete_VDAC = 1;
}

Hi,

Try to update your server and test it again. If you saw same error please provide the output of below query:

select campaign_name, campaign_am_message_exten from vicidial_campaigns;

Thanks

Wittie Manansala wrote:

Hi,

Try to update your server and test it again. If you saw same error please provide the output of below query:

select campaign_name, campaign_am_message_exten from vicidial_campaigns;

Thanks

Hello,

I checked goautodial and asterisk dbase.. and i did a fresh install..

MariaDB [asterisk]> select campaign_name, campaign_am_message_exten from vicidial_campaigns;
ERROR 1054 (42S22): Unknown column 'campaign_am_message_exten' in 'field list'
MariaDB [asterisk]> use goautodial;
Reading table information for completion of table and column names
You can turn off this feature to get a quicker startup with -A

Database changed
MariaDB [goautodial]> select campaign_name, campaign_am_message_exten from vicidial_campaigns;
ERROR 1146 (42S02): Table 'goautodial.vicidial_campaigns' doesn't exist
MariaDB [goautodial]>

Hi,

It should be am_message_exten.

Run the following:

mysql -A

select campaign_name, am_message_exten from asterisk.vicidial_campaigns;

Thanks

Wittie Manansala wrote:

Hi,

It should be am_message_exten.

Run the following:

mysql -A

select campaign_name, am_message_exten from asterisk.vicidial_campaigns;

Thanks

The current campaign am testing out is xxxout

MariaDB [(none)]> select campaign_name, am_message_exten from asterisk.vicidial_campaigns;
---------------------------------------------+ | campaign_name | am_message_exten |
---------------------------------------------+ | TESTCAMP | vm-goodbye | | xxxout | go_leovoicemail-1579048367real | | xxxman | vm-goodbye |
---------------------------------------------+
3 rows in set (0.00 sec)

MariaDB [(none)]>

however when i click the vm button on the 3way transfer, chrome inspect shows.

modules/GOagent/GOagentJS.php:7653 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (modules/GOagent/GOagentJS.php:7653)
at HTMLButtonElement.onclick (agent.php:1)

What can be the issue?

Hi,

Try to update your latest version:

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

Thanks

Wittie Manansala wrote:

Hi,

Try to update your latest version:

https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

Thanks

Thank you for the response, however i reinstalled/updated multiple times.. and it still doesnt work, i even updated chrome.

[root@talk ~]# cd /var/www/html
[root@talk html]# git pull
Already up-to-date.
[root@talk html]# cd /var/www/html/goAPIv2/
[root@talk goAPIv2]# git pull
Already up-to-date.
[root@talk goAPIv2]#

When i install vicidial from scratch on centos7 .. The VM button works on vicidial vps but not goautodial...

Hi,

Please provide you asterisk CLI when clicking VM button, campaign settings and audio format you've uploaded.

Thanks

Wittie Manansala wrote:

Hi,

Please provide you asterisk CLI when clicking VM button, campaign settings and audio format you've uploaded.

Thanks

/GOagentJS.php:7653 Uncaught ReferenceError: campaign_am_message_exten seems to be wrong..there is nothing in mysql showing "campaign_am_message_exten" .. i changed it to "amd_message_exten", the php errors went away but nothing is happening.. no action from cli

Hello,

Kindly provide us with the ASTERISK CLI result when making calls and make sure to click the VM button.

Regards,

Hello,

After 2 years i thought id give this another try but am still getting same errors, using latest goautodial4 + github/database updates from the update link

Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (GOagentJS.php:7892:47)
at HTMLButtonElement.onclick (agent.php:1:1)

Is still present when tryng press the VM button on the 3way transfer if a answer machine is received..

-- Executing [h@default:1] AGI("Local/58600051@default-00000011;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-00000011;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
   Manager 'sendcron' logged on from 127.0.0.1
    -- Called 8600051@default
    -- Executing [8600051@default:1] Konference("Local/8600051@default-00000012;2", "8600051,R") in new stack
    -- Local/8600051@default-00000012;1 answered
    -- Executing [14044XXXXXX@default:1] AGI("Local/8600051@default-00000012;1", "agi://127.0.0.1:4577/call_log") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
    -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=00891918))
    -- <Local/8600051@default-00000012;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
    -- Executing [14044XXXXXX@default:2] Dial("Local/8600051@default-00000012;1", "SIP/14044XXXXXX@cvdialer,,tTo") in new stack
   Using SIP RTP CoS mark 5
    -- Called SIP/14044XXXXXX@cvdialer
   Manager 'sendcron' logged on from 127.0.0.1
    -- Called 58600051@default
    -- Executing [58600051@default:1] Konference("Local/58600051@default-00000013;2", "8600051,qLR") in new stack
    -- Local/58600051@default-00000013;1 answered
    -- Executing [8309@default:1] Answer("Local/58600051@default-00000013;1", "") in new stack
    -- Executing [8309@default:2] Monitor("Local/58600051@default-00000013;1", "wav,20220111-015722_404XXXXXXX_00891918_agent001") in new stack
    -- Executing [8309@default:3] Wait("Local/58600051@default-00000013;1", "3600") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
       > 0x7f9b0000d740 -- Strict RTP learning after remote address set to: 147.182.170.138:33802
    -- SIP/cvdialer-0000000a is making progress passing it to Local/8600051@default-00000012;1
       > 0x7f9b0000d740 -- Strict RTP switching to RTP target address 147.182.170.138:33802 as source
       > 0x7f9b0000d740 -- Strict RTP learning complete - Locking on source address 147.182.170.138:33802
    -- SIP/cvdialer-0000000a requested media update control 26, passing it to Local/8600051@default-00000012;1
    -- SIP/cvdialer-0000000a answered Local/8600051@default-00000012;1
    -- Channel SIP/cvdialer-0000000a joined 'simple_bridge' basic-bridge <0004b6ee-536d-4c9f-b95c-70a2c1e667a3>
    -- Channel Local/8600051@default-00000012;1 joined 'simple_bridge' basic-bridge <0004b6ee-536d-4c9f-b95c-70a2c1e667a3>
   Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/cvdialer-0000000a
    -- Channel SIP/cvdialer-0000000a left 'simple_bridge' basic-bridge <0004b6ee-536d-4c9f-b95c-70a2c1e667a3>
    -- Channel Local/8600051@default-00000012;1 left 'simple_bridge' basic-bridge <0004b6ee-536d-4c9f-b95c-70a2c1e667a3>
   Spawn extension (default, 14044XXXXXX, 2) exited non-zero on 'Local/8600051@default-00000012;1'
    -- Executing [h@default:1] AGI("Local/8600051@default-00000012;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----33-----33-----SIP 200 OK)") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
    -- <Local/8600051@default-00000012;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----33-----33-----SIP 200 OK) completed, returning 0
[Jan 11 00:57:58] WARNING[5568][C-00000020]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/8600051@default-00000012;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
   Manager 'sendcron' logged on from 127.0.0.1
    -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-00000013;2
[Jan 11 00:57:58] WARNING[5572][C-00000022]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/58600051@default-00000013;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
   Manager 'sendcron' logged off from 127.0.0.1
    -- <Local/58600051@default-00000013;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
   Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-00000013;1'
    -- <Local/8600051@default-00000012;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0
[Jan 11 00:57:58] WARNING[5571][C-00000023]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
    -- Executing [h@default:1] AGI("Local/58600051@default-00000013;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
    -- <Local/58600051@default-00000013;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
   Manager 'sendcron' logged on from 127.0.0.1
   Manager 'sendcron' logged off from 127.0.0.1
   Manager 'sendcron' logged on from 127.0.0.1

Please help? Everything else is working but this voicemail drop.

Hi,

1. Did you update your server using below link?
https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

2.Please provide us the steps to replicate the issue in VM button.

3. Please also provide your campaign settings screenshots

Thanks

Wittie Manansala wrote in RE: AMD.conf + voicemail drop??:

Hi,

1. Did you update your server using below link?
https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

2.Please provide us the steps to replicate the issue in VM button.

3. Please also provide your campaign settings screenshots

Thanks

Hello,

1. yes i did a fresh a install multiple times following https://goautodial.org/projects/goautodialce/wiki/Version_4_How_To_Install_Goautodial_From_Scratch_using_CentOS_7X , then when i was done i followed the steps in https://goautodial.org/projects/goautodialce/wiki/HOWTO_Update_latest_version_via_Github

2. This is happening when doing a manual call, i would hear the voicemail and i would press the VM button but nothing would happen, cli would be empty and i would receive those error in google chrome inspect. modules/GOagent/GOagentJS.php:7653 Uncaught ReferenceError: campaign_am_message_exten is not defined
at mainxfer_send_redirect (modules/GOagent/GOagentJS.php:7653)
at HTMLButtonElement.onclick (agent.php:1) ........................................From previous post, we seen that goautodial4 is calling for "campaign_am_message_exten" and it doesnt exist in the sql schema... what exist in the sql schema is "am_message_exten" so the code has to be updated.

3. Sorry i cannot show campaign settings, without the voicemail feature working i was force to revert back to vicidial. Please look into this as everything else seems to work but the voicemail drop button on manual calls, there is a error in the sql field names campaign_am_message_exten vs am_message_exten"

Hi,

We will look into this and update you soon.

Levy Ryan Nolasco wrote in RE: AMD.conf + voicemail drop??:

Hi,

We will look into this and update you soon.

Any updates?

Thanks

Hi,

We have created issue tracker for this issue.

We will inform once bug is fix.

Thank you very much