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Reports & Analytics - Agent Time Detail = wrong information

Added by Jan Delle over 4 years ago

we are trying to find out the time when the agent stays logged in.
When I see the agent time detail report - ,,Agent Time'' is 08:49:18 ( but the agent starts from 09:50 and end at 18:00).So it's not more than 8 hours.
Why it's more than 8 hours and 10 minutes?
Where we can find the real time the agent stays logged in ?
Thank you.


Replies (4)

RE: Reports & Analytics - Agent Time Detail = wrong information - Added by Levy Ryan Nolasco over 4 years ago

Hi,

What is the version of your GOautodial? Is it updated to the latest version? Please provide some data/screenshot for reference.

RE: Reports & Analytics - Agent Time Detail = wrong information - Added by Jan Delle over 4 years ago

GoAdmin ® 3.3 Version .
As you can see , the agents time - is more than 8 hours and 10 min.
The work schedule of agents is 09:50 to 18:00.

IMG_20191031_082813.jpg (1.53 MB) IMG_20191031_082813.jpg

RE: Reports & Analytics - Agent Time Detail = wrong information - Added by Jan Delle over 4 years ago

From 8 hours and 10 minutes , the agents have all pauses together about 1 hour 5 minutes.

RE: Reports & Analytics - Agent Time Detail = wrong information - Added by Jackie Alfonso over 4 years ago

Hi,

Unfortunately we do not support any lower version of goautodial anymore. however you may try to compare it on it on vicidial reports by installing viciweb.

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