GOautodial Open Source Omni-channel Contact Center Suite

Hi Victor,

Can you post your working dialplan? Just take out or replace the sensitive information with some characters.

Yes, here is the only dial plan we have in action:

exten => _91XXXXXXXXXX,1,AGI
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@naps-goautodial,,tTo)
exten => _91XXXXXXXXXX,3,Hangup

Also, just to note, I have also tried the following dialplan, which did not work when attempting to dial 10-digit numbers (got an invalid extension error):
exten => _XXXXXXXXXX,1,AGI
exten => _XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@naps-goautodial,,tTo)
exten => _XXXXXXXXXX,3,Hangup

can you post your asterisk cli log while makeing a call.

make sure your dialplan is updated in extension-vicidial.conf

The below dialplan will dial only 10 digits numbers and and it will remove the first digit(EXTEN:1) while dialling out via your carrier ie: 9 digits will be parsed to carrier.

exten => _XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@naps-goautodial,,tTo)
exten => _XXXXXXXXXX,3,Hangup

Br
striker
www.striker24x7.blogspot.com

Striker is right. Your current dialplan will dial 127773456 instead of 2127773456.

exten => _XXXXXXXXXX,1,AGI
exten => _XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@naps-goautodial,,tTo)
exten => _XXXXXXXXXX,3,Hangup

If you need to dial the 10 digit US number (with the country code 1 automatically appended), here's the dialplan you need:

exten => _XXXXXXXXXX,1,AGI
exten => _XXXXXXXXXX,2,Dial(SIP/1${EXTEN}@naps-goautodial,,tTo)
exten => _XXXXXXXXXX,3,Hangup

Works awesome! It was that :1 that was messing up my dial plan before.

Thanks everyone for your help, this is rad! =D

~Victor

If there were a way for me to mark this as solved, I would do so. Thanks again

Putting [SOLVED] in the title is actually enough to show it's solved. :D