agents not getting calls.

Added by david brown almost 12 years ago

i was dialing very well with my goautodial ce 2.1, unfortunately suddenly calls are not connecting.

i got error in manual (Call Rejected: CHANUNAVAIL
Cause: 20 - Subscriber absent.)

in auto when i check through cli i get

([May 22 13:27:38] Manager 'sendcron' logged on from 127.0.0.1
[May 22 13:27:38] -- Executing [8600053@default:1] MeetMe("Local/8600053@default-8c51,2", "8600053|F") in new stack
[May 22 13:27:38] > Channel Local/8600053@default-8c51,1 was answered.
[May 22 13:27:38] -- Executing [914089307245@default:1] AGI("Local/8600053@default-8c51,1", "agi://127.0.0.1:4577/call_log") in new stack
[May 22 13:27:38] -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[May 22 13:27:38] -- Executing [914089307245@default:2] Dial("Local/8600053@default-8c51,1", "SIP/14089307245@goautodial||tTo") in new stack
[May 22 13:27:38] WARNING[13706]: chan_sip.c:3225 create_addr: No such host: goautodial
[May 22 13:27:38] WARNING[13706]: app_dial.c:1310 dial_exec_full: Unable to create channel of type 'SIP' (cause 20 - Unknown)
[May 22 13:27:38] Everyone is busy/congested at this time (1:0/0/1)
[May 22 13:27:38] -- Executing [914089307245@default:3] Hangup("Local/8600053@default-8c51,1", "") in new stack
[May 22 13:27:38] Spawn extension (default, 914089307245, 3) exited non-zero on 'Local/8600053@default-8c51,1'
[May 22 13:27:38] -- Executing [h@default:1] DeadAGI("Local/8600053@default-8c51,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----20-----CHANUNAVAIL----------") in new stack
[May 22 13:27:38] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----20-----CHANUNAVAIL---------- completed, returning 0
[May 22 13:27:38] Manager 'sendcron' logged off from 127.0.0.1
[May 22 13:27:38] Spawn extension (default, 8600053, 1) exited non-zero on 'Local/8600053@default-8c51,2'
[May 22 13:27:38] -- Executing [h@default:1] DeadAGI("Local/8600053@default-8c51,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 22 13:27:38] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------- completed, returning 0
[May 22 13:27:39] Parsing '/etc/asterisk/manager.conf': [May 22 13:27:39] Found
[May 22 13:27:39] == Manager 'sendcron' logged on from 127.0.0.1
[May 22 13:27:39] -- Executing [58600053@default:1] MeetMe("Local/58600053@default-a7b4,2", "8600053|Fmq") in new stack
[May 22 13:27:39] > Channel Local/58600053@default-a7b4,1 was answered.
[May 22 13:27:39] -- Executing [8309@default:1] Answer("Local/58600053@default-a7b4,1", "") in new stack
[May 22 13:27:39] -- Executing [8309@default:2] Monitor("Local/58600053@default-a7b4,1", "wav|VL2013_20130522-225737_4089307245") in new stack
[May 22 13:27:39] -- Executing [8309@default:3] Wait("Local/58600053@default-a7b4,1", "3600") in new stack
)

can anyone help plz..

Replies (7)

RE: agents not getting calls. - Added by Demian Biscocho almost 12 years ago

Is your network online? It looks like it can't reach goautodial. Either your server is not connected to the internet (or your DNS is not working) or your dialplan entries have changed.

Can you also post your dialplan entry here?

[May 22 13:27:38] -- Executing [914089307245@default:2] Dial("Local/8600053@default-8c51,1", "SIP/14089307245@goautodial||tTo") in new stack
[May 22 13:27:38] WARNING[13706]: chan_sip.c:3225 create_addr: No such host: goautodial

RE: agents not getting calls. - Added by david brown almost 12 years ago

thanks for your concern..

plz could you suggest dialplan for usa

regards

RE: agents not getting calls. - Added by david brown almost 12 years ago

my dial plan

exten => _91XXXXXXXXXX,1,AGI
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _91XXXXXXXXXX,3,Hangup

RE: agents not getting calls. - Added by david brown almost 12 years ago

i have this as dial plan. which use to work.

exten => _91NXXNXXXXXX,1,AGI
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},55,o)
exten => _91NXXNXXXXXX,3,Hangup

appreciate your help..

attahced a screenshot of what shows in report.

dialing.JPG (58.3 KB) dialing.JPG

RE: agents not getting calls. - Added by Levy Ryan Nolasco almost 12 years ago

Hi,

Can you post your Full Carrier settings as well.

Regards,
Ryan

RE: agents not getting calls. - Added by david brown almost 12 years ago

hi,

as follow

[trunk_1]
disallow=all
allow=g729
allow=gsm
allow=ulaw
allow=alaw
type=friend
username=******
secret=*****
host=***.***.***.***
dtmfmode=inband
qualify=1000
fromuser=*****

SIPtrunk=SIP/trunk

exten => _91NXXNXXXXXX,1,AGI
exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},55,o)
exten => _91NXXNXXXXXX,3,Hangup

thanks

RE: agents not getting calls. - Added by striker 247 almost 12 years ago

hi
disable the carrier which is having the name goautodial

or
delete all the carrier except the one you create above.
also
change

exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},55,o)

exten => _91NXXNXXXXXX,2,Dial(${SIPtrunk}/${EXTEN:1},55,Ttor)

br
striker
[[www.striker24x7.blogspot.com]]

(1-7/7) Go to top

Project

General

Profile

GOautodial Open Source Omni-channel Contact Center Suite