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problems call campaigns

Added by fonzo de laia almost 12 years ago

hi,
I explain my problem:
after you configure all trunk, campaign (TESTCAMP use by default), and the list, proceed with manual calls, only happens to me a strange thing, as soon as I make the log gives me the button that says dial-next and makes the call when I close my hangrup to insert the outcome (eg no answer and hit submit) and then does not make me make another call, the dial-next button remains gray, how can I solve this problem?

a second problem, and when I make calls RATIO mode, predictive work properly but you do not hear the audio in conversation, the other person feels like ringing while I'm calling you from the countryside outbound do not hear anything in the headset.

thanks advance.


Replies (12)

RE: problems call campaigns - Added by striker 247 almost 12 years ago

first problem solution
http://goautodial.org/issues/27

br
striker
striker24x7.blogspot.com

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

solved the first point :), but the problem that I can not hear the audio mode ratio in conversation?

RE: problems call campaigns - Added by striker 247 almost 12 years ago

you need to check your firewall setting

possibility of no audio
1.natting issue
or
2. rtp ports blocked (open port 10000 to 20000 in your router)
and also try
put externip=your-public-ip in sip.conf.

to know your public ip type whats my ip in google.com

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

on the firewall are open all the doors any-any configuration, the strange thing is that it happens only in predictive mode while in manual funiona properly.

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

on the firewall are open all the doors any-any configuration, the strange thing is that it happens only in predictive mode while in manual work properly.

RE: problems call campaigns - Added by striker 247 almost 12 years ago

check with your provider

tell your provider to enable your voip account to auto/predective dial mode.

this happens once for me and provider told he didnt enabled autodial mode, hope this will help

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

I tried it with another provider and everything is working correctly. thanks

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

another question,
I do not work when I put the key callback call the outcome, that I do not hold out the appointments. I go straight to the screen next call, I installed the latest patch (agent-UI.goCE.11032011.tar.gz (2,124 MB) Chris Lomuntad, Wed 2 November 2011, 16:15:38 -0400) but does not work.

RE: problems call campaigns - Added by Levy Ryan Nolasco almost 12 years ago

Hi,

Please make sure the User and Campaign settings "Scheduled callbacks are enabled or set to 1"

Regards,
Ryan

RE: problems call campaigns - Added by fonzo de laia almost 12 years ago

thank you very much

i have installed allo pri card and how to set inbound call rules bcoz when i call my pri pilot number so this error seems - Added by jay joshi about 10 years ago

Extension '3005400' in context 'from-pstn' from '8488850530' does not exist. Rejecting call on channel 0/20, span 1

RE: problems call campaigns - Added by striker 247 about 10 years ago

change the context name from from-pstn to trunkinbound in chan_dahdi.conf or dahdi-channels.conf

vi /etc/asterisk/chan_dahdi.conf or vi /etc/asterisk/dahdi-channels.conf

reload the asterisk

br
striker
www.striker24x7.blogspot.com

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