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New install not working--------------------------------

Added by OJ M about 11 years ago

Admin,

I installed GAD and for some reason I'm not getting any call back from the panel when I log on to the agent panel.
Another words when I make calls for some reason it's not working there is no dialtone and I dont hear any customers say hello hello..I configure x lite softphone and that's working fine.

Here are the specs I used to configure in the carrier link:

register => myusername::5060/myusername

[myvoip]
disallow=all
allow=g729
allow=gsm
allow=ulaw
type=friend
secret=mypassword
username=myusername
host=sip.myvoip.com
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes

Myvoip - SIP/Myvoip

exten => _91XXXXXXXXXX,1,AGI
exten => _91XXXXXXXXXX,2,Dial(SIP/${EXTEN:1}@callcentric,,tTo)
exten => _91XXXXXXXXXX,3,Hangup


Replies (8)

RE: New install not working-------------------------------- - Added by Demian Biscocho about 11 years ago

Can you post the Asterisk CLI when logging in as an agent in the agent UI/panel? We also recommend going over our Getting Started Guide here: Goautodial Getting Started Guide.

RE: New install not working-------------------------------- - Added by OJ M about 11 years ago

gasteriskCLI v1.0 by JanuariusTM :)
Server Name : go.mydomainname.com
Server IP : 199.xx.xxx.xxx

I have goauto installed on a virtual server. Do I need to install additional software from JanuariusTM hyperlink

The user guide does not say anywhere in instruction to configure the asterisk

RE: New install not working-------------------------------- - Added by striker 247 about 11 years ago

you need to follow the goautodial getting start guide step by step.

as per your post

1. you have given the context as "myvoip"
2. in dialplan you have to give "myvoip" instead of "callcentric"

     exten => _91XXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
     exten => _91XXXXXXXXXX,2,Dial(SIP/myvoip/${EXTEN:1},,tTo)
     exten => _91XXXXXXXXXX,3,Hangup

3. by default goautidal default ip is 192.168.1.2, if you have changed this ip , you need to update the DB by running the following command
/usr/share/astguiclient/ADMIN_update_server_ip.pl

br
striker
striker24x7.blogspot.com

RE: New install not working-------------------------------- - Added by OJ M about 11 years ago

I configured everything correctly can somebody help me setup my dialer thru share desktop

RE: New install not working-------------------------------- - Added by OJ M about 11 years ago

that user id is invalid tried contacting without success

RE: New install not working-------------------------------- - Added by OJ M about 11 years ago

? that user id is invalid....... skype: striker24x7?

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