Call Forward to Another TFN - GOautodial Open Source Omni-channel Contact Center Suite - GOautodial Open Source Omni-channel Contact Center Suite (predictive dialer + inbound IVR & ACD + non-voice)

Call Forward to Another TFN

Added by shivroop sharma about 9 years ago

Hi

Is it possible to forward coming calls to another toll free if all agents are busy.

Thanks
Shiv

Replies (2)

RE: Call Forward to Another TFN - Added by Levy Ryan Nolasco about 9 years ago

Hi,

Yes it is possible. You set set it on the DROP options or Queing.

RE: Call Forward to Another TFN - Added by striker 247 about 9 years ago

if it is inbound calls then set the NO Agent NO queue option to Yes
in ingroup and No Agent No queue Option to extension.
and enter you tfn as target

regard
striker
www.striker24x7.blogspot.com

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