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Inbound callcenter

Added by Mads Mortensen almost 10 years ago

Hi,

we are looking for an inbound callsystem.

we have agents handling customercare for multiple companies.
Each company have their own number and IVR message.
When a call comes to an agent, the agent should be able to see What coming has been called AND it should be possible to have eventually instructions, to "pop-up" on the screen when he answers.

E.g. if a sales call, e-mail
If a supportcall, transfer to 1234567 etc.

Can goautodial do that?
Or do you know any system that can?

BR
Mads


Replies (2)

RE: Inbound callcenter - Added by striker 247 almost 10 years ago

yes inbound callcenter is 100% possible with goautodial/vicidial .

it has very good IVR menu setup..

but email is lagging, but it can be possible by custom scripting.

br
striker
www.striker24x7.blogspot.com

RE: Inbound callcenter - Added by Demian Biscocho almost 10 years ago

With a little bit of customization, GOautodial can do what you need. It has the basics for screen "pop-ups" and URL redirection. If you need professional help getting this up and running for your call center, send us an email: .

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