GOautodial Open Source Omni-channel Contact Center Suite

Hi,

May we know what specific guide that you are looking for? Please check the available guides for GoAutoDial CE 3.0 below:

Installation guide:
http://www.goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guidev3

GoAutoDial CE 3.0 Howtos:
http://www.goautodial.org/projects/goautodialce/wiki/HowTos3

Thanks

Basically I am looking for guide that explains all fields one by one. Therefor I can understand whole platform. The issues what I have now:
1. When login by agent, error shows "Sorry, there are no available sessions". I followed instruction, done update_server_ip after changed IP address and also FAQ says need to check admin->conference section. But in my 3.0 there is now sub menu CONFERENCE. That`s weird.
2. I configured carrier but can not call outside. Even I don`t know where can I see carrier status (registered or not). I changed dial plan, but after that I can not choose this carrier on OUTBOUND CAMPAIGN (Carrier to use for this Campaign: There is no option to choose my newly added carrier). Restart server doesn`t help.

That's why the community forums is here. So that community members can help each other. Remember that this is an open source project. This is purely voluntary - the people helping here on their own free time.

The Getting Started Guide can help jump start your GOautodial experience. Reading this and the other HOWTOs are highly recommended.

Thank you Demain, I agree with that this is purely voluntary. But most of opensource platform has dozens of guides, howtos, examples. :-) Maybe old CE 2.0 has big howtos. Is there any possible way to read 2.0 guides? I see when people ask on forum, someone tells wiki link which is not available on wiki main page now.

Can you post an example of a wiki link not available in the HOWTO?

For example guide for CE 2.1 http://goautodial.org/projects/goautodialce/wiki/Goautodial_Getting_Started_Guide
I found this link from google search. But can`t find direct link on wiki page. At least I need to access old guides like this.

We don't support versions 2.1 and below. That's why there are no direct links to it.

Does anyone has good guide on CE 3.0, which explains every menu, submenu, functions, fields etc...? At least basic information of those fields and functions. I`m ready to pay for this kind of guide. If someone knows very well about CE 3.0, please help to understand. Basically I want to know how to configure those features, which is in here http://goautodial.org/projects/goautodialce/wiki/Features.

Hi,

We are still in the process of creating our Admin and Agent Manual. For the meantime you can use our JustGoCloud manual for some basic information http://justgocloud.com/manual.pdf

Thank you very much Levy. This manual looks very usefu :-)